PTC Creo Elements/Direct 3D Access crash in Lenovo laptop

Question

Hello!Does anyone have some problem with PTC Creo Elements/Direct 3D Access 19.0 and Lenovo laptops? Especially Lenovo Carbon X1 ja Lenovo x240 laptops, both with Windows 8.1 Enterprise 64bit.When I try to open .pkg -package file, there comes error: "System Message: SIGNAL RECEIVED: Segmentation violation". And when I press OK, comes second error: " 'vport1' frozen due to Graphics Error!.And when I try to open .igs -file, laptop usually reboot itself. I have many laptops, like Lenovo T400 ja and Lenovo T61's, but there are no problems.I updated display adapter drivers ja chipset drivers, with no luck. Can anyone help me, please?

bgriffinunr · Answer

I have a Lenovo 920 yoga and am having troubles starting up Creo Elements/Direct 19.0. I have receive the following error upon start-up:

'vport1' frozen due to Graphics Error!

Additionally, this is accompanied by a 2nd error in another dialogue box:

Action failed Create_vp/signal/sigsegv

-I have an integrated Intel UHD Graphics 620, "GT2", which I have confirmed is configured correctly for openGL hardware acceleration.

-Other details: Windows 10 Home (x64), Intel core(4) i7-8550u with 16GB SDRAM DDR4, 512 GB SSD, 3840x2160 res

I have uninstalled and reinstalled several times. I have used the same download source, from my secure office site, as I used for my desktop which worked well. I am not sure what the issue is. Any suggestions?

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