Skip to main content
C
cspinelli14-Alexandrite
14-Alexandrite
August 21, 2023
Solved

PTCSTATUS NOT SHOWING IN USE LICENSE

  • August 21, 2023
  • 2 replies
  • 4170 views

hello everybody, we are using FLEXNET PUBLISHER 11.19

is it correct that PTCSTATUS on server machine is not showing IN USE license even if they are used by users?

ptc_d.log shows license as INACTIVE but the licenses are in use by designers.

thanks

 

 

 

Best answer by RandyJones

We have a call open with PTC on this issue with 11.19.1.0. We are running it on Linux but apparently it also affects the Windows version. Description of the case: 

"The 11.19.1.0 Linux ptc_d does not properly keep track of licenses. ptcstatus only shows a few licenses being used when in fact there are many more in use. This is not an issue with 11.17.1.0 or earlier versions."

 

There has been an spr filed however I do not know the number. All I have is: SPR Filed / Waiting on R&D

This is one of those cases where getting feedback/info from the TS is like pulling teeth. My last comment added to the case was on June 12th with the following questions:

"So is this spr reported because of this case? Or is the spr a result of some other customer reporting the same issue?
What is the spr #?
I always like to track them."

 

I still have not had a response back after 2 months.

Our case number is c16861894 if you want to reference it when you contact PTC.

The "good" part about this is you do not run out of licenses with this bug. You have an endless supply. The bad part is you can't track license usage.

2 replies

M
MartinHanak24-Ruby III
24-Ruby III
August 21, 2023

Hi,

maybe more than one FLEXNET service is running on server.

C
cspinelli14-AlexandriteAuthor
14-Alexandrite
August 21, 2023

i checked but no, there is only one flexnet running

M
MartinHanak24-Ruby III
24-Ruby III
August 22, 2023
@cspinelli wrote:

i checked but no, there is only one flexnet running

Hi,

 

1.]

According to https://www.ptc.com/en/support/article/CS154266 Flexnet 11.19 is needed only in case that you need to run Creo 10.0.

I guess this is not your case, so you can downgrade to Flexnet 11.17.

 

2.]

https://www.ptc.com/en/support/article/CS398255 informs that SPR 14803074 was opened.

https://support.ptc.com/appserver/cs/view/spr.jsp?n=14803074

 

3.]

https://www.ptc.com/en/support/article/CS396482 informs that you can test removing TIMEOUTALL from ptc.opt file.

 

 

    R
    RandyJones20-TurquoiseAnswer
    20-Turquoise
    August 21, 2023

    We have a call open with PTC on this issue with 11.19.1.0. We are running it on Linux but apparently it also affects the Windows version. Description of the case: 

    "The 11.19.1.0 Linux ptc_d does not properly keep track of licenses. ptcstatus only shows a few licenses being used when in fact there are many more in use. This is not an issue with 11.17.1.0 or earlier versions."

     

    There has been an spr filed however I do not know the number. All I have is: SPR Filed / Waiting on R&D

    This is one of those cases where getting feedback/info from the TS is like pulling teeth. My last comment added to the case was on June 12th with the following questions:

    "So is this spr reported because of this case? Or is the spr a result of some other customer reporting the same issue?
    What is the spr #?
    I always like to track them."

     

    I still have not had a response back after 2 months.

    Our case number is c16861894 if you want to reference it when you contact PTC.

    The "good" part about this is you do not run out of licenses with this bug. You have an endless supply. The bad part is you can't track license usage.

      C
      cspinelli14-AlexandriteAuthor
      14-Alexandrite
      August 21, 2023

      thanks!

      Terms & ConditionsCookie settingsAccessibility statement