Unable to get Engineer III license but able to get Essentials II license

Forum|Forum|6 years ago
December 13, 2019
2 replies
17544 views

I am standing up a new license server and after beating it in to submission so that it runs stably I am now encountering something that I do not understand.

I am able to connect a session to the server and get a Creo Essentials II license but when I try to request an Engineer III license I get an "unable to connect to the license server" error. It is not a no licenses available error but a can't connect error. There are licenses available and if I drop back to just the II license it grabs one just fine.

#################### FLOATING License ####################
# Serviceable = Creo Engineer III
# Feature Name = PROE_EngineerIII
# Feature Version = 37.0
# Number of Copies = 1
# Expiration Date = permanent

#################### FLOATING License ####################
# Serviceable = Creo Essentials Team
# Feature Name = PROE_EssentialsII
# Feature Version = 37.0
# Number of Copies = 4
# Expiration Date = permanent

Again, this is a new server. There are no clients attached to it other than the one I am testing with.

Licensing

V

VladimirN

24-Ruby III

You can open a support "Case", here: https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log

J

jsawyer-2

Author

1-Visitor

Sadly opening a support case is mostly useless. I have opened one and I expect the usual routine. One of their "support engineers" will call me at 5:30 in the morning my time because they do not bother to look at where the customer is located and when I try to respond to them they will not be available or will ask me to send them a bunch of log files and other information to send to "the dev team". A few days later they will again call me at 5:30 AM and leave me a voice mail telling me that they have not found an issue.

M

MartinHanak

24-Ruby III

Hi,

1.] check ptcstatus.bat output on client

2.] check contents of ENV=PTC_D_LICENSE_FILE-= line in both psf files (if you upload them i can check them)

J

jsawyer-2

Author

1-Visitor

The client is able to see the license server without any issues.

Displaying status for license file: 7788@192.168.10.31
License Server is UP: 7788@192.168.10.31

Warning (-96): Cannot connect to license server.

License In Use Free
------- ------ ----
Advanced_Assembly_SET* Counted
PROE_EssentialsII Uncounted, Locked
PROE_EssentialsII Counted
Mecui_Advanced Counted
Meceng_Advanced Counted
PROE_EngineerIII Counted
MECBASICENG_License Counted
MECBASICUI_License Counted
CREOSCHEM_Lite Counted

* = License Extensions - Available only on startup.
^ = Borrowed License.

The .psf file looks fine.

ENV=ZIP_EXEC=%PRO_DIRECTORY%\%PRO_MACHINE_TYPE%\obj\zip.exe
ENV=CLHOME=%PRO_DIRECTORY%\text\pcldata
ENV=PVIEW_PROEPVIEW_HOME=%PRO_DIRECTORY%\apps\prodview
ENV=CV_ENV_HOME=%PRO_DIRECTORY%\%PRO_MACHINE_TYPE%\CV140
ENV=DEBUG_HLP_DLL_PATH=%PRO_DIRECTORY%\%PRO_MACHINE_TYPE%\lib\dbghelp.dll
ENV=PTC_D_LICENSE_FILE-=7788@192.168.10.31
ENV=CREO_APP=PMA
ENV=CREOPMA_FEATURE_NAME=PROE_EngineerIII (10119)
RUN="%MECH_LP%\install\nt\pro_mech_env.bat"
RUN="%PRO_DIRECTORY%\%PRO_MACHINE_TYPE%\nms\nmsd.exe" -noservice -timeout %NMSD_TIMEOUT% &
RUN="%PRO_DIRECTORY%\%PRO_MACHINE_TYPE%\obj\xtop.exe"
ENV=DBG_NCPOST_PATH=%CREOAPP_DIRECTORY%\bin
ENV=PRO_ALLOW_EARLY_RETURN=TRUE
// USER - PSF
// Add User specific environment or run applications below here

ENV=PTC_SUPPRESS_LMLIC_ENV=no

I can ask it to pull only a Creo Essentials license and it has no issues. I ask for the Engineer III and it can't.

1_parametric-psf.txt