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JimTVancouverCa1-Visitor
1-Visitor
October 20, 2015
Question

What timezone is user data reported in? Is it in UTC? (Also known as GMT?)

  • October 20, 2015
  • 3 replies
  • 2330 views

Hello all,

 

So we just started using Performance Advisor, and our dashboard indicates a user was in on the weekend at 6 pm.  I asked the user and he said no, he was in around 10 am to do some personal Creo modelling for a home reno.  We are in UTC -7:00 with daylight savings at the moment.   So I'm thinking the dashboard is reporting in UTC?  It's likely documented but I seemed to have missed it. 

 

Can anyone confirm or deny my idea?

 

Thanks again.

 

- Jim

    3 replies

    Marco Tosin
    21-Topaz I
    Marco Tosin21-Topaz I
    21-Topaz I
    October 21, 2015

    Jim,

    there are, in my opinion, some issue about time showed in the dashboard.

    See my comment of september 9 in this discussion Stopped sending info

    Marco
    V
    velico1-Visitor
    1-Visitor
    October 21, 2015

    Not exactly; see

    Article - CS216388  Session start and end date/time from Diagnostic tools does not match with the date/time shown in the Performance Advisor dashboard

    SPR - 4732230  Session start and end date/time from Diagnostic tools does not match with the date/time shown in the Performance Advisor dashboard

    J
    JimTVancouverCa1-VisitorAuthor
    1-Visitor
    October 21, 2015

    Hello Mariano,

    Thanks for the links.  SPR 4732230 page shows: "Error: SPR 4732230 is not customer viewable."  But the point is made, it is a known problem and being worked on.

    - Jim

    S
    21-Topaz I
    STEVEG21-Topaz I
    21-Topaz I
    October 21, 2015

    I reported this to PTC.  The time difference is 8 hours for my users for whatever reason.

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