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M
Mat16-Pearl
16-Pearl
November 17, 2022
Solved

"remember my password" does not work

  • November 17, 2022
  • 1 reply
  • 6054 views

Hi there,

 

one of my colleagues has an issue with his windchill login in Creo Parametric 8.0.6.0.

He has to type in his credentials every time Creo starts. The "remember my password" checkbox seams to be ignored.

I found this case https://www.ptc.com/en/support/article/CS257316 , but it was not helpful.

Where does chromium store its passwords (maybe that file is corrupted / broken)?

Or any other clues?

Any help would be appreciated.

Best answer by RandyJones

The passwords are stored in the Windows Credential Manager:

https://support.microsoft.com/en-us/windows/accessing-credential-manager-1b5c916a-6a16-889f-8581-fc16e8165ac0

1 reply

T
23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
November 17, 2022

The issue with the 'Remember my password' box not being checked was fixed in 8.0.6.0.  This is documented here:

https://www.ptc.com/en/support/article/CS372500

 

What this support article doesn't mention is that the underlying credential manager was changed, and passwords are lost when jumping back and forth between different credential manager versions.

 

Old Credential Manager

Creo Parametric 7.0.8.0 (and prior)

Creo Parametric 8.0.4.0 (and prior)

Creo Parametric 9.0.0.0

Windchill Workgroup Manager 12.1.0.2 (and prior)

TomU_0-1668697935263.jpeg

 

New Credential Manager

Creo Parametric 7.0.9.0 (and later)

Creo Parametric 8.0.5.0 (and later)

Creo Parametric 9.0.1.0 (and later)

Windchill Workgroup Manager 12.1.1.0 (and later)

TomU_1-1668697935264.jpeg

 

M
Mat16-PearlAuthor
16-Pearl
November 18, 2022

Thanks Tom,

 

I can confirm, that Creo 8.0.6.0 has the newer credential manager:

Mat_0-1668760930058.png

And when my colleague and I updated Creo, we had to type in our credentials again. No problem there.

 

But his installation refuses to remember his credentials.

He has to type in his username and password every time he starts Creo.

 

M
Mat16-PearlAuthor
16-Pearl
November 21, 2022

Thanks Randy,

I will give that a try.

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