My application for the 30 day Evaluation of Chalk was not approved

[Tetsu]

Last week I applied for the 30 day Evaluation of Chalk. However, the application has been rejected. I would like to be approved by you, what should I do?

I already use a personal edition, is it affected?

[dupatel]

@Tetsu Could you please share the login ID been used to signup for Chalk ? We can check internally to get feedback on the request status.

-Durgesh

[Tetsu]

Thank you for your reply.

login ID : takahashi.tetsuto@canon-its.co.jp

Please check it.

[danhitomi]

Hi @Tetsu and @dupatel -- apologies for the delayed response, I had intended on responding yesterday.

Let me check-in on this as I'm curious why you were not approved and also get you setup for an evaluation.

I'll cc: you on an email that I'll be sending out shortly.

Thanks,

[Tetsu]

Hi @danhitomi,thank you for your reply.

Should I wait for a while now? Or will you apply for the 30 day Evaluation of chalk again?

[danhitomi]

Hi @Tetsu - you should not need to wait.

I'll send you an email and we can talk you through next steps.

Thanks,

[slangley]

Hi @Tetsu.

If your issue has been resolved, please post the solution here and mark it as the Accepted Solution.  This will benefit others who may have the same issue.

Regards.

--Sharon

[Tetsu · Accepted solution]

This problem was solved by having PTC Japan cooperate.

The cause is as follows.

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Fallon, Duffy <dfallon@ptc.com>　wrote  2018/09/18 :

I just heard back from the team on our side –  it looks like the rejection happened because as a partner, you needed to include a (P) in front of the business name.  I just want to confirm that you’re seeking to sign up for a partner account and I can go ahead and get everything setup.

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