cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

System is still preparing optimized video days after uploading captures

pjahn
Moonstone

System is still preparing optimized video days after uploading captures

5 days ago I uploaded 2 captures taken on a HoloLens 2. I am still waiting for the optimized video files.

pjahn_0-1590412072059.png

Is this normal behavior?

2 REPLIES 2

Re: System is still preparing optimized video days after uploading captures

It is normal to receive this message after you have recently uploaded and the platform is running through the videos to queue for optimization.   If you are still receiving this much later there was likely an issue.  I would file a Tech Support call to report and investigate.

Re: System is still preparing optimized video days after uploading captures

Case is opened. Thank you.
Announcements
Join an
AR Working Group!
Topics include:
AR/VR for Data Optimization, AR/VR for Security and Control, and AR/VR for Inspection.