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jmikesell1-Visitor
1-Visitor
May 10, 2019
Question

8.4.3.4381 bug, Preview not reading 3D clicks

  • May 10, 2019
  • 2 replies
  • 4183 views

It seems there is a bug in this latest release, the preview does not seem to register any "Click" actions on 3D object. So I have JS actions for click on 3D images and model items and i can't get any of them to work on the preview, they do work on device.

This is a massive problem for developing experiences. Can anyone else confirm this issue?

 

Looking at the debug window on preview. When i click on a model item all i see is "Tap on twx-dt-view element at pageX = 154, pageY = 123" (with the coords of the click) previously this would display the ID path of the model item you clicked on by default.

2 replies

J
jmikesell1-VisitorAuthor
1-Visitor
May 10, 2019

So some of my 3D images are clickable in preview but only on part of the image. I can't find and patter to the part that is clickable. Some only work in 1/4 or corner of the image, other work everywhere but one corner.

 

Still nothing for modelItem

T
tmccombie21-Topaz I
21-Topaz I
May 10, 2019

Hi @jmikesell 

 

I haven't been able to reproduce this locally - I tested a model, model item, 3D image, 3D label, and 3D gauge click event. All have invoked the JS functions I have tied to the event. 

 

What is your JS function doing? 

J
jmikesell1-VisitorAuthor
1-Visitor
May 10, 2019

@tmccombie  The function displays a card and changes some visibility. But the first line of the function is a console.log and i don't even see that.

 

So it seems that i can click on modelItems until i play a sequence. My need is specifically showing spare parts info, so I run an explode sequence and then you can touch the parts to get details. I've been using this method for a year across a half dozen experiences without issue.

 

See if you can play a sequence and then click on the parts after the sequence plays but before you reset it. Historically you could click on parts while the sequence was running also.

T
tmccombie21-Topaz I
21-Topaz I
May 10, 2019

@jmikesell I just tested this and I am able to click on the parts/modelitems during and after a sequence playback.  

 

Is this happening for all of your projects, or just this one in particular?  

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