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Animation is working in Preview and not in Hololens Gen 1

RK_9880418
11-Garnet

Animation is working in Preview and not in Hololens Gen 1

Hi,

 

I'm using Hololens Gen 1. Animation is working in preview but not in Hololens. Could you please help me to find out the solution for this.. I'm using below code.

 

$scope.reset1 = function () {

 $scope.$applyAsync(()=>{angular.element(document.getElementById('model-1')).scope().reset();});

};


$scope.sequence1 = function () {

$scope.reset1();

$scope.view.wdg['model-1']['sequence'] = 'app/resources/Uploaded/new_folder_High/l-Creo 3D - backwash.pvi';

//blink = 25;


$timeout(function () {
$scope.$applyAsync(()=>{$scope.setWidgetProp('model-1', 'currentStep', 1);});
//further delay for a 0.5 sec to be sure that the step is set and then play
$timeout(function () {$scope.$root.$broadcast('app.view["Home"].wdg["model-1"].svc.play'); }, 500);
}, 500);

 

//$timeout(function () { $scope.view.wdg['toggleButton-4']['pressed']=false;},blink);

$scope.view.wdg['underdrains'].visible=false;
$scope.view.wdg['Integralmedia_support'].visible=false;
$scope.view.wdg['3DImage-3'].visible=false;
$scope.view.wdg['backwash'].visible=true;
$scope.view.wdg['engineeredmedia'].visible=false;

 

  Developed with voice control. in that event i have called like this,

@CatMcc @sdr4433 

 

viewCtrl.sequence1();

 

3 REPLIES 3

Hello,

 

  • Can you collect the Vuforia View log file in Hololens 2 when reproducing the issue and share it here ?

            The idea is to find an error reported in it who can explains this problem.

 

Best regards,

Samuel

For security reason i may not able to share the log file here. Shall i share in personal message?

 

@Samuel @sdidier 

Hello,

 

In such case, the best is to open a case to Technical Support because data is protected by a strong process.

It is evaluated internally at PTC regularly.

With PTC Community, we don't have a such control on data.

 

Send me a private message with the case number with the forum.

 

I will have a look to the case.

 

Best regards,

Samuel

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