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Auto Configure Failed - Trial version

VB_9575728
3-Visitor

Auto Configure Failed - Trial version

Hi, 

 

        I am using a Trial version of Vuforia stuido , I am able to create experiance. When i try to publish it, i am getting error message. When i  open portal login and enter user name and password and selecte auto configure i receive error message. 

 

I am also uisng Thingworx trial version, i am trying to bind the things to vuforia studio, that is also not working. 

 

Please find the attached log file. 

 

Regards.

Vinoth Balu 

1 REPLY 1
Jimwang
14-Alexandrite
(To:VB_9575728)

Per the below error, it looks like the issue is related to the network connection. Do you access to the network via Proxy? Is it possible to disable Firewall temporarily to try?

 

[2020-11-20T01:34:08.930Z] error: [twx-studio:auto_configure] undefined GET https://trial.studio.vuforia.com/api/v1/service_details Unable to retrieve service details. Request failed. Error: self signed certificate in certificate chain
at TLSSocket.onConnectSecure (_tls_wrap.js:1506:34)
at TLSSocket.emit (events.js:315:20)
at TLSSocket.EventEmitter.emit (domain.js:482:12)
at TLSSocket._finishInit (_tls_wrap.js:948:8)
at TLSWrap.ssl.onhandshakedone (_tls_wrap.js:706:12) {
code: 'SELF_SIGNED_CERT_IN_CHAIN'