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Cannot launch TWX Studio

addext
6-Contributor

Cannot launch TWX Studio

Hi,

 

the message "server starting up - getting ready" is displayed for over 30 minutes.

Running the newest version.

This happens just on some devices (laptop) but not on the desktop.

 

Also it states that TWX cannot create the log file - is this the problem?

 

Thanks

7 REPLIES 7
tmccombie
21-Topaz I
(To:addext)

did you have any issues installing the application? Can you share a screenshot of what you are seeing?

addext
6-Contributor
(To:tmccombie)

no, I didn't have issues during the installation.

 

I already re installed it several times.

 

I attached a screenshot of what I'm seeing.

 

PS: this only happens on my laptop (pretty new and powerful), not on my desktop.

 

Thanks

addext
6-Contributor
(To:tmccombie)

Hi,

 

do you have any ideas or suggestions?

 

Regards,

Clemens

tmccombie
21-Topaz I
(To:addext)

what are the specs of the machine you are trying to install on? 

addext
6-Contributor
(To:tmccombie)

Hi,

 

Dell XPS 13 9360

i7 8550U

16 GB RAM

Win10 Home 

 

Regards,

Clemens

pyalu
4-Participant
(To:tmccombie)

same problem

the logs show that

"[04/15/2018 21:15:09] Studio Version 8.2.2 (8.2.2.3099)
[04/15/2018 21:15:09] Status Message: Version 8.2.2 (8.2.2.3099)
[04/15/2018 21:15:09] Checking for updates from https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application
[04/15/2018 21:15:11] Starting node.exe"

 

and the studio no acticon 

pyalu
4-Participant
(To:tmccombie)

微信截图_20180417125448.pngaccording to the logs end shows  “Starting node.exe” and no action

i uninstalled the node.js and cleared all related environment variables  

then i reinstalled the studio,the problem still existed.

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