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johnh151-Visitor
1-Visitor
July 3, 2018
Solved

'Connection Error' message when scanning a ThingMark

  • July 3, 2018
  • 1 reply
  • 3880 views

"Unable to connect to an Experience Server. Check your settings or contact you Administrator."

I am using Vuforia View on a Vuzix M300. I have published the demo app and am trying to run it by scanning the ThingMark, but receive this message. The Vuzix is connected to Wifi, I have set up the Experience Service with the default address in the project and matched it in the View app by scanning the QR Code. When I try to scan the ThingMark in the 'Publishing an AR Experience' help bar on the right side of the screen, I receive this message. I am using a trial of Vuforia Studio. Anyone know how to resolve this issue?

Best answer by sdidier

I have attached the screenshot instead displayed it inside my post.

 

Yes, you have right.

3D eyesware projects are only compatible with Hololens.

 

So, it is needed to create a new Project specific for your device.

1 reply

S
sdidier17-Peridot
17-Peridot
July 4, 2018

Hello,

 

   What appends when following these steps ?

  1. In a latop connected to the same WIFI network and only on this network. Switch off all other LAN network cards
  2. Try this URL <your trial experience service URL>\ExperienceService\ping. Replace <your trial experience service URL> by the correct address

A second test is using this URL <your trial experience service URL>\ExperienceService.

Do you have a credential dialogbox ?

If the answer is yes, what is the result when entering your logon and password.

 

Best regards

J
johnh151-VisitorAuthor
1-Visitor
July 4, 2018

For /ExperienceService/ping, the result is a "Success" message.

For /ExperienceService, upon entering my ID and password, the result is a Settings panel, but with the message "Oops! You don’t have permission to view Settings." 

 

Many thanks

S
sdidier17-Peridot
17-Peridot
July 4, 2018

Hello,

 

So, the Experience Service is accessible.

The issue doesn't seem to come from WIFI network.

 

In Vuforia Studio, in the Home page, what is the icon on your Project ?

 

In this screenshot, we can see the icon of an 2D eyewear project.

This kind of Project is compatible with Vuzix M300.

 

Best regards

 

 

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