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A
Anonymous
February 23, 2017
Question

License issue on install CreoIllustrate

  • February 23, 2017
  • 2 replies
  • 5882 views

As part of the Thingworx-Studio Pilot program istallation, i installed CreoIllustrate 3.1 based on the "StudioGettingStarted_Trial" description.

Installation was successfull. On the Creo Illustrate Startup screen i define the license file path and press "Start"... but the Startup screen appears again.

I'm not able to Start the application.

any ideas?

    2 replies

    D
    dupatel5-Regular Member
    5-Regular Member
    February 23, 2017

    Klaus Schaefe​ - Thank you for posting the issue to Community and I am checking on the issue.

    B
    bjackson11-Visitor
    1-Visitor
    March 29, 2017

    Durgesh Patel I am having a similar issue.  There is no Creo Illustrate option available when I try to install the software after registering the license.

    I've included a snippet:

    Any help is appreciated.

    D
    dupatel5-Regular Member
    5-Regular Member
    March 30, 2017

    Brent jackson​: Could you please confirm you are following steps mentioned to obtain Creo licence file.

    Obtaining PTC Creo Illustrate Licenses

    1. If you do not already have a ptc.com account, you will need to register for one

    at: https://support.ptc.com/appserver/common/account/createAccount.jsp

    2. Use the PTC Installation Assistant to retrieve and install a license by

    downloading and running https://free-dl.ptc.com/install/setup.exe.

    Please refer section 5 for detail on instruction- Obtaining and Installing PTC Creo Illustrate of Getting Started with Thingworx Studio.

    Do let me know if you still have issues or questions.

    -Durgesh

    B
    bjackson11-Visitor
    1-Visitor
    March 30, 2017

    That is correct.  I have two licenses registered however.  Could that be causing an issue?

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