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Mac OS - update of Vuforia Studio asks for username and password

pjahn
Moonstone

Mac OS - update of Vuforia Studio asks for username and password

I wanted to to update Vuforia Studio on my Mac since the "update available" message was shown in the UI.

pjahn_1-1603378929549.png

I i click on "Download Now" I am prompted by Microsoft Edge to insert an Username and a Password.

 

pjahn_0-1603378843493.png

My PTC account credentials are not working. 

 

pjahn_0-1603379229929.png

 

What credentials should I use for the update?

 

4 REPLIES 4

Re: Mac OS - update of Vuforia Studio asks for username and password

Hello Pjahn,

 

Please use the same credential as in PTC eSupport web site.


Best regards,

Samuel

Re: Mac OS - update of Vuforia Studio asks for username and password

Hello Samuel, 

 

that's exaclty what i tried. But the credentials of my PTC account are not accepted. 

 

Best Regards,

Peter 

Re: Mac OS - update of Vuforia Studio asks for username and password

Hello Peter,

 

I suppose that you don't have any problem to connect to PTC esupport web page.

  • Do you have any problem to download last version of Vuforia Studio directly from PTC Download page ?

 

Best regards,

Samuel

Re: Mac OS - update of Vuforia Studio asks for username and password

Downloading the installation package from the download area (support.ptc.com) works for me.

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