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Network connection requirements for Thingworx Studio - Trial

SOLVED
vchernyavskiy
Participant

Network connection requirements for Thingworx Studio - Trial

Hi,

I've signed up for Thingworx Studio Trial version to develop an AR proof of concept. However, I could only login outside my company's network. When I try to login from my corporate network, I get the following log:

[11/19/2017 08:00:48] Studio Version 8.1.1 (8.1.1.2213)

[11/19/2017 08:00:48] Status Message: Version 8.1.1 (8.1.1.2213)

[11/19/2017 08:00:48] Checking for updates from https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application

[11/19/2017 08:00:50] Status Message: Performing First Time Setup (Application)...

[11/19/2017 08:00:50] Unzipping mbdist.zip to C:\Users\Chernyavskiy\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\

[11/19/2017 08:00:54] Status Message: Performing First Time Setup (Libraries)...

[11/19/2017 08:00:54] Unzipping mbmodules.zip to C:\Users\Chernyavskiy\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\

[11/19/2017 08:01:26] Starting node.exe

[11/19/2017 08:01:28] info: [twx-studio:initializer] Node version: 8.7.0

[11/19/2017 08:01:28] info: [twx-studio:initializer] ThingWorxStudio launched with the following arguments: _=[C:\Users\Chernyavskiy\Documents], help=false, version=false, $0=..\..\..\..\..\..\Roaming\ThingworxStudio\studio-download.vuforia.io\dist\server\index.js

[11/19/2017 08:01:28] info: [twx-studio:initializer] ThingWorxStudio dir:  C:\Users\Chernyavskiy\Documents\ThingWorxStudio , home dir: C:\Users\Chernyavskiy\Documents

[11/19/2017 08:01:29] ar-extension version 8.1.1 (1.19.750)

[11/19/2017 08:01:29] info: [twx-studio:index] Studio Ready: listening on 127.0.0.1:3000

[11/19/2017 08:01:29] Status Message: Version 8.1.1 (8.1.1.2213)

[11/19/2017 08:01:33]  [0mGET /%7B%7B::projectType.imgPath%7D%7D  [32m200  [0m3.534 ms - 2216 [0m

[11/19/2017 08:01:33]  [0mGET /%7B%7B::view.imgPath%7D%7D  [32m200  [0m3.208 ms - 2216 [0m

[11/19/2017 08:01:33]  [0mGET /%7B%7B$root.currentProject.thingServerQRCode%7D%7D  [32m200  [0m2.574 ms - 2216 [0m

[11/19/2017 08:01:33]  [0mGET /%7B%7BviewType.imgPath%7D%7D  [32m200  [0m2.621 ms - 2216 [0m

[11/19/2017 08:01:33]  [0mGET /images/%7B%7B::w.name%7D%7D.png  [32m200  [0m2.592 ms - 2216 [0m

[11/19/2017 08:01:43] info: [twx-studio:logging] Overwriting env DEBUG  info:ves-publish*,error:ves-publish*,undefined  with new value

[11/19/2017 08:01:43] info: [twx-studio:logging] Debug logging disabled

[11/19/2017 08:02:00] error: [twx-studio:auto_configure] 500 'Unable to retrieve service details.' Error: tunneling socket could not be established, cause=connect ECONNREFUSED 127.0.0.1:80

[11/19/2017 08:02:00]     at ClientRequest.onError (C:\Users\Chernyavskiy\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\node_modules\tunnel-agent\index.js:177:17)

[11/19/2017 08:02:00]     at Object.onceWrapper (events.js:316:30)

[11/19/2017 08:02:00]     at emitOne (events.js:115:13)

[11/19/2017 08:02:00]     at ClientRequest.emit (events.js:210:7)

[11/19/2017 08:02:00]     at Socket.socketErrorListener (_http_client.js:385:9)

[11/19/2017 08:02:00]     at emitOne (events.js:115:13)

[11/19/2017 08:02:00]     at Socket.emit (events.js:210:7)

[11/19/2017 08:02:00]     at emitErrorNT (internal/streams/destroy.js:64:8)

[11/19/2017 08:02:00]     at _combinedTickCallback (internal/process/next_tick.js:138:11)

[11/19/2017 08:02:00]     at process._tickDomainCallback (internal/process/next_tick.js:218:9)

[11/19/2017 08:02:00]  [0mGET /api/autoConfigure  [31m500  [0m1041.949 ms - 58 [0m

[11/19/2017 08:02:00] error: [twx-studio:index] unhandledRejection Unable to retrieve service details.

[11/19/2017 08:02:01] info: [twx-studio:logging] Debug logging disabled

[11/19/2017 08:02:13] info: [twx-studio:logging] Debug logging disabled

[11/19/2017 08:02:23] Studio Version 8.1.1 (8.1.1.2213)

[11/19/2017 08:02:23] Status Message: Version 8.1.1 (8.1.1.2213)

[11/19/2017 08:02:23] Checking for updates from https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application

[11/19/2017 08:02:24] Starting node.exe

[11/19/2017 08:02:25] info: [twx-studio:initializer] Node version: 8.7.0

[11/19/2017 08:02:25] info: [twx-studio:initializer] ThingWorxStudio launched with the following arguments: _=[C:\Users\Chernyavskiy\Documents], help=false, version=false, $0=..\..\..\..\..\..\Roaming\ThingworxStudio\studio-download.vuforia.io\dist\server\index.js

[11/19/2017 08:02:25] info: [twx-studio:initializer] ThingWorxStudio dir:  C:\Users\Chernyavskiy\Documents\ThingWorxStudio , home dir: C:\Users\Chernyavskiy\Documents

[11/19/2017 08:02:26] ar-extension version 8.1.1 (1.19.750)

[11/19/2017 08:02:26] info: [twx-studio:index] Studio Ready: listening on 127.0.0.1:3000

[11/19/2017 08:02:28]  [0mGET /%7B%7B::projectType.imgPath%7D%7D  [32m200  [0m3.310 ms - 2216 [0m

[11/19/2017 08:02:28]  [0mGET /%7B%7B::view.imgPath%7D%7D  [32m200  [0m2.788 ms - 2216 [0m

[11/19/2017 08:02:28]  [0mGET /%7B%7B$root.currentProject.thingServerQRCode%7D%7D  [32m200  [0m2.908 ms - 2216 [0m

[11/19/2017 08:02:28]  [0mGET /%7B%7BviewType.imgPath%7D%7D  [32m200  [0m2.989 ms - 2216 [0m

[11/19/2017 08:02:28]  [0mGET /images/%7B%7B::w.name%7D%7D.png  [32m200  [0m3.006 ms - 2216 [0m

[11/19/2017 08:02:45] error: [twx-studio:auto_configure] 500 'Unable to retrieve service details.' Error: tunneling socket could not be established, cause=connect ECONNREFUSED 127.0.0.1:80

[11/19/2017 08:02:45]     at ClientRequest.onError (C:\Users\Chernyavskiy\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\node_modules\tunnel-agent\index.js:177:17)

[11/19/2017 08:02:45]     at Object.onceWrapper (events.js:316:30)

[11/19/2017 08:02:45]     at emitOne (events.js:115:13)

[11/19/2017 08:02:45]     at ClientRequest.emit (events.js:210:7)

[11/19/2017 08:02:45]     at Socket.socketErrorListener (_http_client.js:385:9)

[11/19/2017 08:02:45]     at emitOne (events.js:115:13)

[11/19/2017 08:02:45]     at Socket.emit (events.js:210:7)

[11/19/2017 08:02:45]     at emitErrorNT (internal/streams/destroy.js:64:8)

[11/19/2017 08:02:45]     at _combinedTickCallback (internal/process/next_tick.js:138:11)

[11/19/2017 08:02:45]     at process._tickDomainCallback (internal/process/next_tick.js:218:9)

[11/19/2017 08:02:45]  [0mGET /api/autoConfigure  [31m500  [0m1031.224 ms - 58 [0m

[11/19/2017 08:02:45] error: [twx-studio:index] unhandledRejection Unable to retrieve service details.

[11/19/2017 08:02:46] info: [twx-studio:logging] Overwriting env DEBUG  info:ves-publish*,error:ves-publish*,undefined  with new value

[11/19/2017 08:02:46] info: [twx-studio:logging] Debug logging disabled

When I connected from an outside network, I could log in.

What are the network requirements for ThingWorx Studio?

Best regards,

Vladimir

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Network connection requirements for Thingworx Studio - Trial

Volodymyr Chernyavskiy​: From the error message it seems to be network configuration issues. I believe your organization network is blocking port which needs access during auto configuration.

[11/19/2017 08:02:45] error: [twx-studio:auto_configure] 500 'Unable to retrieve service details.' Error: tunneling socket could not be established, cause=connect ECONNREFUSED 127.0.0.1:80


Request  you to refer our existing Knowledge based article for details on resolution.

ThingWorx Studio Failed Connection Issues

Hope it helps.

-Durgesh

View solution in original post

1 REPLY 1

Re: Network connection requirements for Thingworx Studio - Trial

Volodymyr Chernyavskiy​: From the error message it seems to be network configuration issues. I believe your organization network is blocking port which needs access during auto configuration.

[11/19/2017 08:02:45] error: [twx-studio:auto_configure] 500 'Unable to retrieve service details.' Error: tunneling socket could not be established, cause=connect ECONNREFUSED 127.0.0.1:80


Request  you to refer our existing Knowledge based article for details on resolution.

ThingWorx Studio Failed Connection Issues

Hope it helps.

-Durgesh

View solution in original post

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