Skip to main content
P
ph1lj1-Visitor
1-Visitor
February 27, 2019
Question

Problem with locating my test material, using a device

  • February 27, 2019
  • 1 reply
  • 2049 views

Hi

I have no idea if this is the right location for this message - as I find the site/experience very frustrating.

I downloaded and installed the Vuforia studio trial yesterday after playing around for a while published my first experience and I'm now trying to test it out on a tablet - all it says it that there are no library experiences for https:// .......studio-trial.vuforia.io

 

there is a number instead of the dots above

 

Please advise

1 reply

S
sdidier17-Peridot
17-Peridot
February 27, 2019

Hello,

 

I see 2 reasons about that :

  1. Experience is not uploaded in the Experience Service.
  2. In Vuforia View, another Experience Service is used

 

To investigate more deeply :

  1. What is the Experience Service URL ?
  2. in Vuforia Studio, in the Project, in PROJECT panel,  in CONFIGURATION > Info, what is the value used in the Experience Service drop down list ?
  3. Do you have any error reported in the Vuforia Studio log file when publishing this project ?
  4. In Vuforia View, does an Experience Service URL is setup ?

Thanks in advance for your feedback.

 

Best regards,

Samuel

P
ph1lj1-VisitorAuthor
1-Visitor
February 27, 2019

Hi

This is what I see

 

[2019-02-26T18:02:17.589Z] info: [twx-studio:auth:oauthHandler] Server is not OAuth https://56bd2e111bd407c7.studio-trial.vuforia.io

S
sdidier17-Peridot
17-Peridot
February 28, 2019

Hello,

 

Edit: I have done some more check, my previous tests were not relevant

 

I am able to connect to the instance and to ping it correctly in Chrome, by using this URL :

https://56bd2e111bd407c7.studio-trial.vuforia.io/ExperienceService/ui

https://56bd2e111bd407c7.studio-trial.vuforia.io/ExperienceService/ping

 

 

I have found this article about the error message reported :

https://www.ptc.com/en/support/article?n=CS301318

 

  • in Vuforia Studio, in Portal Login, what is the Experience Service URL configured ?

 

Best regards,

Samuel

Terms & ConditionsCookie settingsAccessibility statement