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The thingworx view app keeps asking for my credentials

ptc-4216999
1-Newbie

The thingworx view app keeps asking for my credentials

I created a basic AR project, attached a thingmark and published it.

When I open the view app and scan the appropriate thingmark it recognizes the mark and asks which related experience to open.

Then I open the experience and it asks for my credentials.

 

But when I input my credentials it just defaults back to the credential input window (login required)

This happens on both wifi and 4G.

 

Am I missing a crucial step ?

1 REPLY 1

Solved:

The autocomplete on my Phone for my username / email did not have the correct capital letters

When I fixed this the login worked.

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