ThingWorx Experience Service Connection Error

[dwie]

Hi,

I cannot connect to Experience Service with my tablet. 

I've installed Experience Service for SSL. 

I can set and validated Experience Service in thingworx studio Info.

Also can preview and can call services of things that I made in thingworx core. 

After I published this project and check with tablet(android, ipad),

I've got "ThingWorx Experience Service Connection Error" message. (Unable to connect to an Experience Service. Check your settings or contact your Administrator)

Of course I set the exact same URL for Experience Service as I set in thingworx studio.

Also I check with chrome in Tablet with ping to Experience Service (https://xxx:2019/ExperienceService/ping). 

So, what should I do in this case? 

and is there any ways to check logs in thingworx view?

[ytella]

Hi @dwie,

Could you please confirm the below details:

• Is this an on-premise instance?
• Is the Experience service registered in the GXI?

If the experience service is not registered with GXI, then you need to install self signed certificates in the Tablet to connect to the Experience Service from ThingWorx View App.

[dwie]

@ytella Thank you for the answer, and as you said, the experience service is installed on-premiseand is not registered with GXI. Could you give me guidance or website how to install self signed certificates in the Tablet.

I'm using iOS 11.2.6 and Android Tablet.

[ytella · Accepted solution]

Please follow the below steps to install the certificate in mobile or tablet:

• Transfer .cer file to the tablet via an email.
• Download the file and a dialog box appears with install option.
• Click on install and the certificate will be installed on the device.
• After installing it, enable full trust for the CA in settings.
• In the ThingWorx View settings, make sure the correct ES URL is configured in the URL filed.