cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Community Tip - Did you get an answer that solved your problem? Please mark it as an Accepted Solution so others with the same problem can find the answer easily. X

ThingWorx Experience Service Connection Error

dwie
7-Bedrock

ThingWorx Experience Service Connection Error

Hi,

I cannot connect to Experience Service with my tablet. 

 

I've installed Experience Service for SSL. 

I can set and validated Experience Service in thingworx studio Info.

Also can preview and can call services of things that I made in thingworx core. 

 

After I published this project and check with tablet(android, ipad),

I've got "ThingWorx Experience Service Connection Error" message. (Unable to connect to an Experience Service. Check your settings or contact your Administrator)

Of course I set the exact same URL for Experience Service as I set in thingworx studio.

Also I check with chrome in Tablet with ping to Experience Service (https://xxx:2019/ExperienceService/ping). 

 

So, what should I do in this case? 

and is there any ways to check logs in thingworx view?

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
ytella
17-Peridot
(To:dwie)

Please follow the below steps to install the certificate in mobile or tablet:

  • Transfer .cer file to the tablet via an email.
  • Download the file and a dialog box appears with install option.
  • Click on install and the certificate will be installed on the device.
  • After installing it, enable full trust for the CA in settings.
  • In the ThingWorx View settings, make sure the correct ES URL is configured in the URL filed.

View solution in original post

3 REPLIES 3
ytella
17-Peridot
(To:dwie)

Hi @dwie,

Could you please confirm the below details:

 

  • Is this an on-premise instance?
  • Is the Experience service registered in the GXI?

If the experience service is not registered with GXI, then you need to install self signed certificates in the Tablet to connect to the Experience Service from ThingWorx View App.

dwie
7-Bedrock
(To:ytella)

@ytella Thank you for the answer, and as you said, the experience service is installed on-premiseand is not registered with GXI. Could you give me guidance or website how to install self signed certificates in the Tablet.

I'm using iOS 11.2.6 and Android Tablet.

 

ytella
17-Peridot
(To:dwie)

Please follow the below steps to install the certificate in mobile or tablet:

  • Transfer .cer file to the tablet via an email.
  • Download the file and a dialog box appears with install option.
  • Click on install and the certificate will be installed on the device.
  • After installing it, enable full trust for the CA in settings.
  • In the ThingWorx View settings, make sure the correct ES URL is configured in the URL filed.
Top Tags