ThingWorx Studio Experience Server down?

[vpawar]

Hi,

We are unable to view any of the experiences we had created under the Pilot Program since yesterday. Even while publishing an experience we are getting an error:

Could not contact the Experience Service, verify the server is running. Error: getaddrinfo ENOTFOUND

Any help on this would be appreciated. We still have another 50 days remaining in our Trial instance, so I don't think it's a problem.

Regards,

Nitin

[tmccombie]

Hi Vikas,

Are you able to access your Experience Service directly? Are you both a Pilot and Trial user?

[dupatel]

Tara McCombie​ : Vikas confirmed they are using Pilot and having difficulty in accessing  Experience service. I am checking internally to look into the issue.

Vikas Pawar​ : We will keep you posted on this with more details soon.

Thanks,

Durgesh

[randerson-21]

Our server also seems to be down, we can not access ThingWorx at all.

[dupatel]

Ross Anderson​: Could you please provide the error message you are getting and details of your Experience server? Also, are you using a Pilot Program/Trial Studio instance ?

Thanks,

Durgesh

[vpawar]

Hi Durgesh,

The server seems to be working now. We are able to see our experiences.

Thanks for your help.

Regards,

Vikas

[dupatel]

Vikas Pawar​ : Thank you for confirming us and glad that you are back online .

-Durgesh