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Vuforia Experience Service not accesible with second Laptop

QP_10574780
4-Participant

Vuforia Experience Service not accesible with second Laptop

Hello Community,
I have set up Vuforia Studio including the whole ecosystem on a private network. Here, unfortunately, I can not reach the server of Vuforia Experience Service via a second laptop.

 

When I try to ping the server through this link, it does not respond.
http<s>://<hostname>:<2019>/ExperienceService/ping

 

I can however access thingworx with the second laptop.
http<s>://<hostname>:<8080>/thingworx

 

I have already opened the ports in the firewall.

 

From the computer on which I have installed both software, both servers can be accessed without any problems. The problem is that I can not access the Experience Service with the second laptop on which I wanted to install Vuforia View.

 

Many greetings

 

 

 

2 REPLIES 2

Hello @QP_10574780 ,

 

Pls share the Studio logs and make sure that you are entering the correct URL.

Check this article for your reference:

https://www.ptc.com/en/support/article/cs340488

 

Also, try hitting the URL in another browser and let me know if it works for you.

 

Regards

Bhawna

BryanK
14-Alexandrite
(To:QP_10574780)

Have you tried to access the experience server url using the ip-address?

looks like a name resolution issue.

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