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R
rsingaram1-Visitor
1-Visitor
September 17, 2018
Question

Vuforia Studio Cloud Commercial license activation

  • September 17, 2018
  • 1 reply
  • 3097 views

Customer placed an order for Vuforia Studio 6 months trial license with PTC.

 

How do I install this?

 

Currently we see only trial license as 30 days. Where to set this as 6 months valid access?

 

Thanks

1 reply

D
dupatel5-Regular Member
5-Regular Member
September 17, 2018

@rsingaram Could you please share the user ID for which activation or Trail activation was done to track and review.

 

-Durgesh

R
rsingaram1-VisitorAuthor
1-Visitor
September 19, 2018

This is a customer's paid license. So, I am not supposed share the details.

 

However, I can explain what we are doing now.

 

Installed like a normal "trial" license access that shows 30 days counting down. In the info page, change the experience server location to that is assigned by PTC. This requests username/password that we enter the login detail given by PTC. So the user can publish inside the assigned cloud location and cross-checked with mobile phone access.

 

My worry now is that, after 30 days what is going to happen (the customer paid license for 6 months - 180 days).

 

Already my 30 day trial license is deactivated and no response from PTC to activate this.

 

- Ravi

D
dupatel5-Regular Member
5-Regular Member
September 19, 2018

@rsingaram For paid commercial license the expiry limit is not 30 days and it gets renewed based on the contract.

The Trial license comes with default expiry of 30 days and cannot be extended for every instance. Extension request is reviewed and approved considering couple of parameters by provisioning & sales team which could take some time.

 

-Durgesh

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