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problem with download of thingworx studio

kvoorhees
Newbie

problem with download of thingworx studio

After downloading my ThingWorx Studio trial and running setup.exe I get this error message:

Application download did not succeed. Check your network connection, or contact your system administrator or network service provider

In the log:

PLATFORM VERSION INFO

Windows : 10.0.14393.0 (Win32NT)

Common Language Runtime : 4.0.30319.42000

System.Deployment.dll : 4.7.2053.0 built by: NET47REL1

clr.dll : 4.7.2117.0 built by: NET47REL1LAST

dfdll.dll : 4.7.2053.0 built by: NET47REL1

dfshim.dll : 10.0.14393.0 (rs1_release.160715-1616)

SOURCES

Deployment url : https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application

ERROR SUMMARY

Below is a summary of the errors, details of these errors are listed later in the log.

* Activation of https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application resulted in exception. Following failure messages were detected:

+ Downloading https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application did not succeed.

+ Unable to connect to the remote server

+ No connection could be made because the target machine actively refused it 127.0.0.1:8888

COMPONENT STORE TRANSACTION FAILURE SUMMARY

No transaction error was detected.

WARNINGS

There were no warnings during this operation.

OPERATION PROGRESS STATUS

* [11/22/2017 1:48:05 PM] : Activation of https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application has started.

ERROR DETAILS

Following errors were detected during this operation.

* [11/22/2017 1:48:06 PM] System.Deployment.Application.DeploymentDownloadException (Unknown subtype)

- Downloading https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application did not succeed.

- Source: System.Deployment

- Stack trace:

at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)

at System.Deployment.Application.SystemNetDownloader.DownloadAllFiles()

at System.Deployment.Application.FileDownloader.Download(SubscriptionState subState, X509Certificate2 clientCertificate)

at System.Deployment.Application.DownloadManager.DownloadManifestAsRawFile(Uri& sourceUri, String targetPath, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)

at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestDirectBypass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)

at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestBypass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options)

at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl, Uri& deploymentUri)

at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)

at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)

--- Inner Exception ---

System.Net.WebException

- Unable to connect to the remote server

- Source: System

- Stack trace:

at System.Net.HttpWebRequest.GetResponse()

at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)

--- Inner Exception ---

System.Net.Sockets.SocketException

- No connection could be made because the target machine actively refused it 127.0.0.1:8888

- Source: System

- Stack trace:

at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)

at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)

COMPONENT STORE TRANSACTION DETAILS

No transaction information is available.

3 REPLIES 3

Re: problem with download of thingworx studio

Hi Kennedy Voorhees​,

Try to download https://community.thingworx.com/external-link.jspa?url=https://studio-download.vuforia.io/downloads/... directly and run it to install the application.

Regards,

Ankit Gupta

Re: problem with download of thingworx studio

Tried that with still the same result. The odd solution for me was that it only worked when I opened Fiddler. Anyone know why this is the case?

Re: problem with download of thingworx studio

Kennedy Voorhees​: It seems issue is related to your network firewall setting. Delete the files under <user home>\AppData\Local\Apps\2.0\ and re-install the studio .exe file as Administrator. The AppData directory is an hidden directory, make sure to enable 'view hidden files' windows configuration.

-Durgesh

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