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Colors from SolidWorks configurations not correct.

prerev_kompan
10-Marble

Colors from SolidWorks configurations not correct.

HI

 

We have an odd situation.

We're using SolidWorks 2023 with Windchill 13.1.

In SolidWorks most components have different configurations with different materials and colors.

These components are used in different assemblies.

When we see the small thumbnails on the Details page for the different component (SolidWorks Part) configurations, we see the correct colors, but when we look at the different assembly configurations using the same part configurations, it's the color from the Default configuration (generic) which are shown.

How come we see this change in appearance (color) whether we look at single component or the component in an assembly structure?

(Yes, we have rebuilded all configurations, and we have deleted and republished all models).

 

PR_13054861_0-1747748547785.jpeg

Top row (2 objects) is showing assembly colors.

Bottom row (3 objects) is showing correct colors for Head and Tail (1 & 2) and default color (3) 

2 REPLIES 2

Hi @prerev_kompan 

 

Thank you for your question! 

 

I’d like to recommend to add a screenshot(s) to better understand what you are trying to do in your process. 

 

Please refer to this guideline to make your questions more likely to receive a quick and useful answer. 

This will increase your chances to receive meaningful help from other Community members. 

 

Here's what a good question for Windchill looks like. 

 

Thank you for your participation and please let me know if you need further assistance! 

 

Best regards,


Catalina
PTC Community Moderator
PTC

We have an open case with PTC Support.

They have acknowledged that there is an issue here.

PTC is now investigating the case, and hopefully they can find a solution.

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