Compatibility issue of Windchill Risk and Reliability for ARM64-based PC

[HY_10021525]

Following company's strategy, our IT is replacing all employee's PC by Snapdragon X Elite laptops. Surprisingly we encountered installation issue for Windchill, caused by incompatibility of Windchill Risk and Reliability for ARM64-based PCs.

According to Google AI, In the PC market, Arm-based processors are seeing increased adoption, with projections showing a growing share in notebooks, potentially reaching 40% by 2029. Following this trend, it could be potentially a big weakness of PTC, if compatibility issue is not fixed on time.

We constantly uses Windchill Risk and Reliability predictions demanded by customers, and placed a PO for 3-years floating license service of Windchill. However, this decision would have to be re-considered, if Windchill Risk and Reliability remains inoperable in our laptops.   

Thank you for your attention!

[HelesicPetr]

Hi @HY_10021525 

What kind of issue do you have experience with? The Windchill itself is compatible with almost every  browser. 

So there is no dependency on the ARM64 processor architecture. 

You could have trouble with CREO or a Workgroup manager for other CAD apps

PetrH

[alabonte]

Hello @HelesicPetr 

The incompatibility of ARM based processors with Windchill Risk and Reliability has been confirmed by the Senior TSE, as well as the PTC R&D team.

This is why it was requested of the customer to post an IDEA to have this functionality considered for a future release of Windchill Risk and Reliability.

List of PTC Products that do not support ARM based processors:

Creo (including Creo Illustrate, Creo View)

ThingWorx

Axeda

Servigistics

Vuforia (limited support)

Windchill PDMLink server CS393160

Windchill Risk and Reliability

(basically any application that relies on .NET Framework will have issues with ARM based processors)

[joe_morton]

I think I can predict PTC's strategy for this: Windchill+ and Creo+.

Once everything is in the cloud, the only thing the user needs is a compatible browser. The back end hardware and OS becomes PTC's responsibility. 

[BenLoosli]

That strategy does not work for everyone. We cannot run our Windchill and Creo on a PTC hosted server, Our data must remain in-house.