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ggrimm7-Bedrock
7-Bedrock
June 23, 2015
Solved

Creo server location error for Windchill

  • June 23, 2015
  • 3 replies
  • 11134 views

My company finally upgraded from Pro Engineer Wildfire 4.0 with Windchill 9 to Creo 3.0 and Windchill 10.

Before installing Creo on my laptop, I cleared my workspaces and deleted my cache. Creo is working and can find a license without issue. However, when I try to register the Windchill server under "server management", it fails to connect when I click "check" and then I am asked to check the server location.

I know the URL is correct as it is working for my coworkers. I can access Windchill through Internet Explorer on my laptop also. I have tried reinstalling Creo, restarting my computer, and trying to connect with and without the wireless connection.

I've tried researching this issue and the only solution I came across involved deleting the cache which I have done several times.

I'm out of ideas. Can someone please help?

thanks!

error.jpg

Best answer by ggrimm

Well it turned out that the Creo Platform Agent had become corrupt. I have no clue what the Platform agent is, but it's installed with Creo. The fun part is that it doesn't automatically uninstall or reinstall with Creo. You have to go through the control panel and use the add/remove programs to find and uninstall the Platform agent.

I would've updated this sooner with the solution, but unfortunately this site works about as well as their software so I couldn't log in.

I don't understand why everything has to be so complicated with PTC software!! I miss using Solidworks so much, that software just works.

3 replies

A
aceng1-Visitor
1-Visitor
June 25, 2015

Hi Gregory,

    

     does the Creo 3.0 work on the right os version ? if yr os is xp , this issue is always exsit .

G
ggrimm7-BedrockAuthorAnswer
7-Bedrock
June 30, 2015

Well it turned out that the Creo Platform Agent had become corrupt. I have no clue what the Platform agent is, but it's installed with Creo. The fun part is that it doesn't automatically uninstall or reinstall with Creo. You have to go through the control panel and use the add/remove programs to find and uninstall the Platform agent.

I would've updated this sooner with the solution, but unfortunately this site works about as well as their software so I couldn't log in.

I don't understand why everything has to be so complicated with PTC software!! I miss using Solidworks so much, that software just works.

    Y
    yashdhakaan1-Visitor
    1-Visitor
    September 29, 2018

    Hi, I would like to know what exactly did you do to install an uncorrupted version of Creo Platform Agent because I am facing the exact same issue as you.

    V
    VK_90622871-Visitor
    1-Visitor
    September 30, 2020

    Hello!

     

    Did someone figure this out? I'm facing exactly the same problem. Would be really greatful if someone could tell me how to fix this. I literally tried every possible thing I could think off.

     

    Greetings

    D
    dloh1-Visitor
    1-Visitor
    July 30, 2018

    I recently upgraded from Creo 3.0 to 4.0 and also received the same issue. The main problem for me was that the cache location for Windchill was the specified as the same folder for both versions of Creo. You can get around this by changing the cache location. What worked for me was to delete the old Creo 3.0 cache folder and then I was able to add the Windchill server no problem.

     

    Server Management > Cache Tab - This shows you the location of the cache. For me it was:

     C:\Users\username\AppData\Roaming\PTC

     

    I just deleted the whole PTC folder in that location (may be hidden).

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