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jman8715-Moonstone
15-Moonstone
May 27, 2025
Question

Need Your Advice to Help Us Shape Our Workflow TroubleShooter topic

  • May 27, 2025
  • 7 replies
  • 1682 views

     We are excited to develop a valuable Workflow Troubleshooter topic to enhance your self-help capabilities. Your insights are crucial to ensure it meets your needs!

     What workflow issue concerns you the most? Please let us know what you'd like to learn about. For example: Queue has failed entries, Sync robot is stuck, or user could not receive a task and so on.

 

Your feedback is important to us!
💬 Please reply to this email with:
"I want to learn about [TOPIC] because [BRIEF REASON]."

We will prioritize the topics that matter most to you!

 

Best Wishes!

Teresa

7 replies

Fadel
Fadel23-Emerald I
23-Emerald I
May 27, 2025

- Roles resolution

- Notification

- Workflow expressions  

- Workflows not starting 

Buiꓘa
    avillanueva
    23-Emerald I
    avillanueva23-Emerald I
    23-Emerald I
    May 27, 2025

    Workflow with no active user tasks, Typically related to missed sync robot. 

    User's knowing where something is in the process, if they do not have a task themselves, whose got the ball.

      D
      18-Opal
      d_graham18-Opal
      18-Opal
      June 25, 2025

      @avillanueva , 

       

      I did write a customization back in WC 8.0 nick named "Where's my stuff?" The tool was run from Quick Links menu.

      This tool can be customized to whatever is desired, but I think the logic I used is a good starting point. Read on.

       

      A page opens that listed all user alphabetically but default the current user, the user running the tool.

      d_graham_1-1750862875143.png

       

      Upon submit it finds all valid ChangeRequest, ChangeOrder and PromotionRequest where the user was the Submitter or Creator or whatever role you want.

      Valid meant the state of the object was not Resolved or Cancelled or Rejected.  You get the idea,

       

      A table is then returned to the user displaying the process and the running robots (Synch, Expression, Activities, Method Robots) and the state.

      If the active robot was an activity the user holding up the process was also displayed.

      Everything displayed included hyperlink to the displayed object.

      d_graham_0-1750862790047.png

       

       

       

        J
        jman8715-MoonstoneAuthor
        15-Moonstone
        July 2, 2025

        @d_graham Thanks for your sharing. Could you kindly please provide the customization code of "Where is my stuff"?

        So appreciated for your congratulations!

         

        Best Wishes!

        Teresa

        A
        apatil-212-Amethyst
        12-Amethyst
        July 10, 2025

        If similar sych robots are used in multiple sub processes (especially in QMS) not all will execute and they get struck. As a fix, we are adding the timer robots to control the synch robot execution.

        HelesicPetr
        22-Sapphire II
        HelesicPetr22-Sapphire II
        22-Sapphire II
        July 10, 2025

        Hi @jman87 

        In my opinion the most important issue is if the workflow is stuck for any purpose. 

        Workflow robot wants to change a state of object but the object is check-outed. 

        Required task does not have a role resolution

        custom synchronization robot  throw an error atc

         

        Now days there is no way how to re-run re-set the actual workflow if there is any problem. You almost all situations you have to run new workflow. 

        It is understandable, that the workflow has some iteration and you have to use the newest one but it would be nice to merge the old workflow with new version of workflow after some correction in the wf template.

         

        PetrH

        A
        arajagopal11-Garnet
        11-Garnet
        August 21, 2025

        When we restart our Windchill cluster, the synchronization robo used in change activity workflow and change notice workflow don't work as expected. We are forced to reset the lifecycle state of both ECN and ECA to initial state to restart the workflows. This happens once a while but engineering users are stopped to proceed with some critical ECNs.

        joe_morton
        18-Opal
        joe_morton18-Opal
        18-Opal
        August 21, 2025

        A few items come to mind:

        • We manually run the "Search for Workflow Processes" weekly to check for any stalled workflows. It would be better to get more immediate notifications. We've looked into creating our own Data Monitors, but the workflow status is not stored in the database so it is not reportable.
        • Often a robot can get stuck and the workflow does not show up as a stalled process
        • In the Workflow Process Manager, when tasks are running or when a robot is running, there is highlighting to indicate that code there is running. Conditional blocks do not have any such indication. So if a workflow gets stuck on a Conditional block, it can be hard to determine exactly where it is stuck.
        • Wish list items when editing workflows:
          • the ability to box select multiple nodes and move them would be a huge time saver. 
          • to keep workflows looking neat, it would be great to have an underlying grid and a snap to grid feature for node placement
        • Better overdue tasks management. A nice option would be to send daily emails ongoing after a task is expired.
        D
        17-Peridot
        Dobi17-Peridot
        17-Peridot
        August 26, 2025

        A lot of similar comments to what's already been said:

        - Workflows getting stuck in tasks when things are checked out

        - Sync robots not behaving

        - I'd love to have access to the Process Manager for non-admins (with some limited permissions) because right now that's the only place you can go to for more info on what's happened.

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