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Only new users can't check out objects

Granite

Only new users can't check out objects

Would you please help on my Korea customer’s new user can't  checkout objects issue ?

 

Customer environment : 10.2M030CPS10 windows OS (dev server)

 

Issue : All new created user can’t check out  WTDocument and WTParts with below error .

 

Checkout failed with below error

The cabinet could not be found. Container: "Site" Cabinet name: "xxxxx"

 check out error

 

 

TS done :

1.Added full control permission but still failed check out

2.Follow the https://www.ptc.com/en/support/article?n=CS19027

     Run Winru -Fix CabinetBased Data Container Alignment  and Windu -CabinetBasedDataContainerAlignment

 

But still cant resolved the issue

 

In DB, found that all new created userss  classNameKeyContainerreference values  is  Wt.pdmlink.PDMLinkProduct  IDA3CONTAINERREFERENCE  85020

Normal user’s classNameKeyContainerreference values  is wt.inf.container.ExchangeContainer  IDA3CONTAINERREFERENCE is 5.

 

So try  replace new user’s  classNameKeyContainerreference and IDA3CONTAINERREFERENCE

To  wt.inf.container.ExchangeContainer and 5 then all new created users can able check out all objects.

 

Does anyone have similar experience or suggestion the issue ?

 

CLASSNAMEKEYCONTAINERREFEREN

IDA3CONTAINERREFERENCE

NAME

wt.inf.container.ExchangeContainer

5

yjpark

wt.inf.container.ExchangeContainer

5

yhpark

wt.inf.container.ExchangeContainer

5

dwkima

wt.inf.container.ExchangeContainer

5

bhson

wt.inf.container.ExchangeContainer

5

swma

wt.inf.container.ExchangeContainer

5

jwsong

wt.inf.container.ExchangeContainer

5

smkim

wt.inf.container.ExchangeContainer

5

msjeong

wt.inf.container.ExchangeContainer

5

tien.ng

wt.inf.container.ExchangeContainer

5

ohyama

wt.inf.container.ExchangeContainer

5

hoanghuy

wt.inf.container.ExchangeContainer

5

lem.nv

wt.pdmlink.PDMLinkProduct

85020

ptcuser001

wt.pdmlink.PDMLinkProduct

85020

ywchoi

wt.pdmlink.PDMLinkProduct

85020

dykimb

wt.pdmlink.PDMLinkProduct

85020

kwkimb

wt.pdmlink.PDMLinkProduct

85020

htkim

wt.pdmlink.PDMLinkProduct

85020

jcum

wt.pdmlink.PDMLinkProduct

85020

cjyun

wt.pdmlink.PDMLinkProduct

85020

jmbae

wt.pdmlink.PDMLinkProduct

85020

gwchoi

wt.pdmlink.PDMLinkProduct

85020

twkim

wt.pdmlink.PDMLinkProduct

85020

jsleea

wt.pdmlink.PDMLinkProduct

85020

kpkim

 

Thanks

 

Akim

1 REPLY 1

Re: Only new users can't check out objects

You have opened case support about that ?

 

EDIT:

You are a PTC employee ( Sorry i did not see it immediately).

Why you post on community and not request your R&D ? ( I see several post from TS Engineer )

 

 

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