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PSI fails with error in Windchill PDMLink 12

Thulasiraman
8-Gravel

PSI fails with error in Windchill PDMLink 12

PSI fails with error as follows

 

DEBUG 25-11-2021 18:15:53 - Installation is Aborting.
The following logs contain information that may be useful for diagnosing installation problems.
Please include them in your support requests.
C:\ptc\Windchill_12.0\HTTPServer\logs\error.log
C:\ptc\Windchill_12.0\HTTPServer\logs\access.log
FATAL 25-11-2021 18:17:02 - Aborting installation.
FATAL 25-11-2021 18:17:02 - Installation is Aborting.
The following logs contain information that may be useful for diagnosing installation problems.
Please include them in your support requests.
C:\ptc\Windchill_12.0\HTTPServer\logs\error.log
C:\ptc\Windchill_12.0\HTTPServer\logs\access.log
FATAL 25-11-2021 18:17:02 - HTTP Server failed to start.
--- Summary of error.log ---
No issues were retrieved from the specified log(s).
Consult the log files for further investigation.

--- Summary of access.log ---
No issues were retrieved from the specified log(s).
Consult the log files for further investigation.


FATAL 25-11-2021 18:17:02 - aborting: original exit_code = -1
FATAL 25-11-2021 18:17:02 - aborting: normalized exit_code = 1
DEBUG 25-11-2021 18:17:02 - SHUTDOWN REQUESTED
DEBUG 25-11-2021 18:17:02 - (X) commiting registry
DEBUG 25-11-2021 18:17:02 - (X) shutting down service manager
DEBUG 25-11-2021 18:17:03 - (X) cleaning up temporary directories
DEBUG 25-11-2021 18:17:03 - Exiting with exit code: 1
DEBUG 25-11-2021 18:17:03 - java.lang.NullPointerException
DEBUG 25-11-2021 18:17:03 - cleanUp()
DEBUG 25-11-2021 18:17:03 - calling cleanUpWin32()

1 REPLY 1

Send your logs to technical support - "Case Logger": https://www.ptc.com/en/support/case-logger 

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