PTC Solution Installer gets stuck on configuration

[NT_10644494]

When I try to run the PTC Solution Installer on my Linux machine, after the selection for language, it gets stuck on the first page which is saying - "Please wait, PTCSolnInstaller is being configured for your system. This may take a moment..". It stays like that for 2 hours already, without any feedback from it. Any ideas?

[Marco_Tosin · Accepted solution]

You have to look at what is written in the installation logs.

There can be many reasons why the installation hangs.

You can read about some of them in support articles.

Below some examples

https://www.ptc.com/en/support/article/CS318787

https://www.ptc.com/en/support/article/CS309446