Promote action disappeared
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Notify Moderator
Promote action disappeared
No one can promote anything today because the Promote action (or menu button) has disappeared from everywhere.
As the admin, I must have broke something, but don't see how.
Here's all I did:
I edited our one-and-only life cycle that is used for all documents and cad documents.
Specifically, I enabled (check-box) to promote from Release to Obsoelete.
Afterward, the Promote action disappeared for everyone, including me (the admin).
Thinking that the life-cycle edit was the cause, I edited it back to what it was before.
That didn't help.
I also restarted the method server, which also did not help.
Any advice before I contact PTC?
Gerry
- Labels:
-
Other
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Notify Moderator
2. Verify that the lifecycle for the Promotion Request was not accidently disabled while working on the other Lifecycle.
[cid:image001.png@01CCE4B3.A68E14F0]
3. Make sure that whatever workflow template(s) are used for Promotion are enabled.
[cid:image002.png@01CCE4B4.094F4D20]
4. Confirm the Preference that maps workflow template(s) points to the actual workflow template(s) desired.
[cid:image003.png@01CCE4B4.094F4D20]
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Notify Moderator
Thanks to all the replied, and special thanks to Mike Lockwood.
While editing the object life cycle, I inadvertantly disabled the promotion (approval process) life-cycle.
Once it was enabled again, all was well.
Gerry
In Reply to Gerry Champoux:
No one can promote anything today because the Promote action (or menu button) has disappeared from everywhere.
As the admin, I must have broke something, but don't see how.
Here's all I did:I edited our one-and-only life cycle that is used for all documents and cad documents.
Specifically, I enabled (check-box) to promote from Release to Obsoelete.
Afterward, the Promote action disappeared for everyone, including me (the admin).
Thinking that the life-cycle edit was the cause, I edited it back to what it was before.
That didn't help.
I also restarted the method server, which also did not help.Any advice before I contact PTC?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Notify Moderator
Sent from my Verizon Wireless BlackBerry
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Notify Moderator
Way to go Mike, you da Man.
