Responsible Role Behaviour

Version: Windchill 13.0

Use Case: My change activity workflow makes use of a "Complete Change Notice Task". In the "General" tab of this workflow task, I have assigned the "Change Admin I" role as the "Responsible Role". Under the "Participants" tab, I have specified user group "A" as the "Assignee". I have ensured the check box for "Required" next to this "Assignee" entry is checked. Under the "Execution Options" tab, I have ensured the check boxes for "Ignore unresolved role" and "Create task for Responsible Role if unresolved role is "Required"" are checked. I know that I have no users in user group "A". There are no users contained directly under the "Change Admin I" role in the application team. Instead, I have included user group "B" under this role. User group "B" does contain users. When I submit a change notice which generates a change task which make use of the change activity workflow, only one "Task" object is generated which is assigned to myself. I am a site administrator and a "Product Manager" so I have not added myself into any of the aforementioned user groups. When the user, who is a member of user group "B" logs into Windchill, they are not able to see the "Task" object in their workspace so that they can complete it.

Description:

I would like the system to recognize when there are no members contained in my user group "A" and then assign the task to users who I have included in my user group "B". Could anybody explain why the users who are a member of user group "B" are not seeing the "Task" object in their homepage despite user group "B" being assigned to the "Responsible Role"? And, why I am the only user to receive the single "Task" object generated from the change activity workflow?