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SD_106368345-Regular Member
5-Regular Member
August 10, 2023
Question

The index server seems to be down

  • August 10, 2023
  • 2 replies
  • 2392 views
I am using Windchill PartsLink Release 11.2 and Datecode with CPS 11.2.1.10

i have an issue in classification explorer in search whenever i click on classification Explorer it will show one message "The index server seems to be down. Please contact your Windchill system administrator." so how we can do that without index server
also i have an issue in advance search whenever i clicked on classification picker in advance search the wizard will get invoked but it will show one message " connection refused"

Here are the errors that I faced
"The index server seems to be down"
" connection refused"

    2 replies

    V
    24-Ruby III
    VladimirN24-Ruby III
    24-Ruby III
    August 10, 2023

    Article - "Warning "Index Server Down" was popped up when searching in Windchill PDMLink": https://www.ptc.com/en/support/article/CS219507

    avillanueva
    23-Emerald I
    avillanueva23-Emerald I
    23-Emerald I
    August 10, 2023

    Index Server (SolR) is required for PartsLink and Classification search. Do you have that installed?

      S
      SD_106368345-Regular MemberAuthor
      5-Regular Member
      August 10, 2023

      i it is not installed i am working in local machine so how we can install it in local machine. 

      i have these product installed:-softInstall.png

      avillanueva
      23-Emerald I
      avillanueva23-Emerald I
      23-Emerald I
      August 10, 2023

      It is its own standalone installation. You can install it on the same server but many people put on a different host. Download the software but also note that it gets updated via service packs as well. Run the PSI from the service pack and you should see an option for a standalone installation for Solr.  

      avillanueva_0-1691672894335.png

      Once installed, you can configure Windchill to locate the index server via site.xconf properties.

      com.ptc.netmarkets.wp.ixb.index=index.html
      com.ptc.windchill.partslink.index.enabled=true
      wt.index.enabled=true
      wt.index.solrHost=<host of Index Server>
      wt.index.solrPort=8085

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