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Divyanshi7-Bedrock
7-Bedrock
October 30, 2023
Solved

Unable To Connect To Windchill 12.1 : Service Unavailable

  • October 30, 2023
  • 6 replies
  • 2284 views

Hi All,

 

Kindly help as its been 2-3 days I am not able to connect to Windchill. I am continuously getting the below error :-

Service Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

 

I have cleared browser cache multiple times. Also read method server logs and fixed the INDX filegroup space issue.

Best answer by Fadel

from where are you not able to connect , (Creo + standalone browser) on client remote machine , on the server it self ?

first thing is try to ping the server to exclude any network issue + check what logs say MS+ Apache access logs 

6 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
October 30, 2023

Take a look here:

joe_morton
18-Opal
joe_morton18-Opal
18-Opal
October 30, 2023

Have you opened a call with PTC? This sounds like an urgent issue

R
Rocket_Max17-Peridot
17-Peridot
October 31, 2023

Hi @Divyanshi 

Without providing logs, we can't do anything to help

HelesicPetr
22-Sapphire II
HelesicPetr22-Sapphire II
22-Sapphire II
October 31, 2023

Hi @Divyanshi 

First check if the Windchill services are running also Directory Server and database. 

This should be first thing what your admin should check.

PetrH

C
cgautier18-Opal
18-Opal
November 17, 2023

Hello DS_10805287,
You encountered unexpected behavior while using Windchill, thanks for reaching out, this is Charles from PTC Technical Support in Europe.
I will provide you assistance on this question.

Is it possible to share the corresponding MethodServer log?

Reproduce the use-case, then send me the Web Server / MethodServer / BGMS logs and pinpoint the timestamps (start/finish) and the login used.

KR,

Charles.

Fadel
Fadel23-Emerald IAnswer
23-Emerald I
November 19, 2023

from where are you not able to connect , (Creo + standalone browser) on client remote machine , on the server it self ?

first thing is try to ping the server to exclude any network issue + check what logs say MS+ Apache access logs 

Buiꓘa
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