Unable to access windchill due to Solr server erro...

KV_10407246 · ‎May 20, 2025

When login to windchill UI, page keeps loading and getting Solr server error in Method server logs.

Method Server Logs:

2025-05-20 18:24:37,751 ERROR [pool-5-thread-1] wt.index.StandardIndexPolicyManager - Exception while pinging the index server org.apache.solr.client.solrj.impl.BaseHttpSolrClient$RemoteSolrException: Error from server at http://xxxxxxxxxxxxxxxxxx.com:8085/solr/wblib/admin/ping?wt=javabin&version=2: Expected mime type in [application/vnd.apache.solr.javabin, application/octet-stream] but got text/html. <html>

<head>

<title>Error 404 Not Found</title>

</head>

<body><h2>HTTP ERROR 404 Not Found</h2>

<table>

<tr><th>URI:</th><td>/solr/wblib/admin/ping</td></tr>

<tr><th>STATUS:</th><td>404</td></tr>

<tr><th>MESSAGE:</th><td>Not Found</td></tr>

<tr><th>SERVLET:</th><td>-</td></tr>

</table>

</body>

</html>

at org.apache.solr.client.solrj.impl.HttpSolrClientBase.checkContentType(HttpSolrClientBase.java:335)

at org.apache.solr.client.solrj.impl.HttpSolrClientBase.processErrorsAndResponse(HttpSolrClientBase.java:221)

at org.apache.solr.client.solrj.impl.Http2SolrClient.processErrorsAndResponse(Http2SolrClient.java:571)

at org.apache.solr.client.solrj.impl.Http2SolrClient.request(Http2SolrClient.java:527)

at org.apache.solr.client.solrj.SolrClient.request(SolrClient.java:1194)

at wt.index.service.SolrServiceImpl.pingSolr(SolrServiceImpl.java:144)

at wt.index.StandardIndexPolicyManager.updateIndexServerStatusCache(StandardIndexPolicyManager.java:509)

at wt.index.StandardIndexPolicyManager$IndexServerStatusManagerTask.run(StandardIndexPolicyManager.java:489)

at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)

at java.base/java.util.concurrent.FutureTask.runAndReset(FutureTask.java:305)

at java.base/java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:305)

at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)

at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)

at java.base/java.lang.Thread.run(Thread.java:834)

Looking for response.

Thanks

Fadel · ‎May 20, 2025

take a look at https://www.ptc.com/en/support/article/CS289171

Fede

mmeadows-3 · ‎May 20, 2025

The two (or three) are unrelated.

Your SSL certificate error is tied to your SSL certs in the Java keystore (jssecacerts) and Apache.

The hamster wheel can be something entirely separate.

Windchill will start and be usable even if SOLR is inaccessible.

KV_10407246 · ‎May 20, 2025

Hi,

SSL Certificate is not the issue. I can still access another similar Windchill server.

vnamboodheri · ‎May 27, 2025

Hello @KV_10407246,

It looks like you have some responses on your topic. If it helped to answer your question please mark the reply as the Accepted Solution.

Of course, if you have more to share on your issue, please let the Community know so other community members can continue to help you.

Thanks,
Vivek N.
Community Moderation Team.

Unable to access windchill due to Solr server error

Unable to access windchill due to Solr server error