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Unable to launch PSI for Windchill 13.0 on Windows 10

MattPat
12-Amethyst

Unable to launch PSI for Windchill 13.0 on Windows 10

Hello, 

just like in the title I am trying to install test server on VM and I am not able to launch PSI wizard for Windchill 13.0 and 12.1. When I run setup.vbs there is progress bar with some configuring info and then window is closed. 

 

I have java:

 

 

java version "17.0.8" 2023-07-18 LTS
Java(TM) SE Runtime Environment (build 17.0.8+9-LTS-211)
Java HotSpot(TM) 64-Bit Server VM (build 17.0.8+9-LTS-211, mixed mode, sharing)

 

 

 and java in environments:

MattPat_0-1695655278307.png

 

Thanks in advance.

 

1 ACCEPTED SOLUTION

Accepted Solutions
TomU
23-Emerald IV
(To:MattPat)

Have you seen this notification on the PTC homepage?

TomU_0-1695667776450.png

 

It leads to this article: https://www.ptc.com/en/support/article/CS398580

 

Try rolling back to an earlier build of Java.

View solution in original post

7 REPLIES 7
BenLoosli
23-Emerald II
(To:MattPat)

Is Windchill 13.0 supported on Windows 10? Normally Windchill is installed on servers, like Windows Server 2019.

Are you running the PSI as administrator, Run As Administrator?

I tried to find a matrices for Windchill 13 compatibility but did not see one.

MattPat
12-Amethyst
(To:BenLoosli)

Yes, I tried to launch it also thru powershell with administrative priviliges but same issue. It's closing after the startup progress bar will hit 100%.

Same errors occurs on Windchill 12.1 PSI.

MattPat
12-Amethyst
(To:BenLoosli)

It is possible to install it on client Windows, I did it on 11.2 and Win 10 just for testing purpose and some preparations.

Here it is a release matrix:

Windchill PLM 13.0.0.1 Release Matrix - PTC Release Advisor

 

MattPat_0-1695659354739.png

 

BenLoosli
23-Emerald II
(To:MattPat)

Client platform: PTC has tested and verified the product on Windows 10 Enterprise 21H2. Support for Windows 10 as a client platform for Windchill is deprecated.

TomU
23-Emerald IV
(To:MattPat)

Have you seen this notification on the PTC homepage?

TomU_0-1695667776450.png

 

It leads to this article: https://www.ptc.com/en/support/article/CS398580

 

Try rolling back to an earlier build of Java.

avillanueva
22-Sapphire I
(To:TomU)

We might have a winner. Good pick up.

MattPat
12-Amethyst
(To:TomU)

thank you, it works!

MattPat_0-1695672877335.png

 

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