Unable to register the Windchill Server in Windchill Workgroup Manager

[SB_13459851]

I am using Windchill PDMLink Release 12.0 and Datecode with CPS 12.0.0.2

We are unable to register the Windchill Server in Windchill Workgroup Manager and are receiving the error message "Windchill authentication failed". We have already reviewed and tried the solutions provided in the available PTC support articles, but the issue still persists.

Here are the errors that I faced
Windchill Authentication failed

[Catalina]

Hi @SB_13459851 

Thank you for your question! 

I’d like to recommend to bring more details and context to your initial inquiry. For example:

• Is the Windchill server URL accessible via browser from the same machine where WGM is installed?
• Are you using valid credentials and the correct authentication method (e.g., basic, SSO)?
• Has the Windchill server certificate been accepted or trusted on the client machine?

Please add screenshot(s) to better understand what you are trying to do in your process. 

Please refer to this guideline to make your questions more likely to receive a quick and useful answer. 

This will increase your chances to receive meaningful help from other Community members. 

Here's what a good question for Windchill looks like. 

Thank you for your participation and please let me know if you need further assistance! 

Best regards,

[SB_13459851]

Hi Catalina,

Windchill server URL is accessible via browser from the same machine where WGM is installed. And also, I am using the right credentials of the user. Yes windchill certificate is accessible on client's machine.

[avillanueva]

Please provide some screen shots and indicate which CAD system and version you are using. Sounds like an authentication issue but lets eliminate if you have a version incompatibility. What authentication method are you using?

[ScottMorris]

Hi, can you reference the PTC Support Articles you used unsuccessfully? We need more information about the application you are attempting to connect with WGM and what authentication method you have configured. 

Assuming you do not have unsaved or items that have not been uploaded or checked into Windchill Commonspace, you can rename the top level cache folder on the local computer which will require you to register the server again. Renaming the folder will preserve what you have and cause the system to create a new folder with your new settings. 

Can you clarify if is was working and now suddenly stopped working? Sometimes there can be a typo or extra characters at the end of the server URL that will cause this.