Unable to revise an Excel document with Windchill DTI

Forum|Forum|2 years ago
July 11, 2023
5 replies
5540 views

Hello Community,

We experienced something wrong with Windchill DTI :

A user revised an Excel document (.xlsm) to version B, and tried to open it with Excel, but nothing works : the file opened is still A.20 (the last iteration).

At first I suspected an issue with local files, but reproduced the problem with another account and computer with an empty cache.

We also tried to revise the document from Excel but it did not change anything : it was still version A in Excel, even if version B was created in Windchill.

I don't know if this is in any way related to the problem but in file history one can see changes in the file name and extension, sometimes "*.xlsm" and then "* (1).xls".....

I don't have much more to give as informations, I hope this will be enough...

Any idea what can be the cause of such a weird behavior?

Thank you in advance!

Document Mgmt

Best answer by AdrienKLEIN

Hello everyone,

I finally managed to repair this file!!!

The problem was indeed due to the "(1)" and the extension ".xls" instead of ".xlsm".

Steps :

1. Open file from Windchill

2. Save as (in Excel) with the good name and good extension

3. Check in

4. Revise

5. Open again from Excel => Revision B.1 OK

I guess the original mistake came from the user but I still wonder how he was able to check in a file with a different name...

avillanueva

23-Emerald I

When the system revises an object, the content remains the same. I think that is what you are seeing. Try checking out object (B rev) and then looking at object properties or details. What does it show?

avillanueva

23-Emerald I

Does the user have rights to revise? Have them try from web interface as well as DTI. Perhaps its just failing to revise.

A

AdrienKLEIN

Author

12-Amethyst

Hello @avillanueva,

Thank you for your answers.

Revise is done in any case, and all users involved in this case have rights to revise, this is not policy related.

We already tried to check out what is opened, it does not work : even if a version B exists, it is still version A opened in Excel, even after performing "Update" command.