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AQ_102995508-Gravel
8-Gravel
November 12, 2024
Question

Users are unable to connect to Windchill UI (browser or file explorer)

  • November 12, 2024
  • 3 replies
  • 887 views
I am using Windchill PDMLink Release 12.0 and Datecode with CPS 12.0.0.0

Unable to access windchill UI through browser or file explorer. It seems like within our windchill server, the service "Windchill PDMLink" automatically stops. If I start the service, it just goes back to stop. Attempted to start the service through command prompt as well as through Task Manager but it continues to switch to stopped.


Here are the errors that I faced within windchill UI:
Login Authorization Failed

The server could not verify that you are authorized to access this document. The credentials you provided are either invalid (for example, you entered the wrong password) or your password has expired. Alternately, your browser may be unable to provide the credentials that are required for authorization. Contact your organization�s administrator for more specific information about this error.

    3 replies

    S
    SWeiler_994026116-Pearl
    16-Pearl
    November 12, 2024

    Looks like the server manager is unable to start method servers. You need to check the method server logs to see what the problem is. This should indicate the underlying issue(s) such as unable to connect to database, out of disk space database tables full, etc. 

      avillanueva
      23-Emerald I
      avillanueva23-Emerald I
      23-Emerald I
      November 12, 2024

      I would add to @SWeiler_9940261., this type of issues are not best solved here unless you have no other choice. I would contact your VAR or PTC helpdesk if you system is down and you have exhausted in house reasons why it cannot start up. The issues should be very clear in the logs which will give you a direction to go look. Asking the community might not give you the best response time, especially lacking any errors or logs to go by.

      B
      23-Emerald III
      BenLoosli23-Emerald III
      23-Emerald III
      November 12, 2024

      In addition, this is a community of users who are helping other users. We do not have access to the tools that PTC tech support has for debugging complex issues. We can only give advice based on our own experience and against the information you have provided.

      Are you the Windchill administrator?

      What hardware is your Windchill running on, Unix or Widows?

      Have you or your Windchill administrator looked in the log files to see what may be causing the system failure?

      Is this a new Windchill install or has it been running for a while and suddenly stopped?

      Were there any OS changes or patches applied recently?

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