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A
ayap10-Marble
10-Marble
January 8, 2018
Question

WGM client not responding upon startup

  • January 8, 2018
  • 1 reply
  • 3833 views

On Windchill 11 M030.

Sometimes, when WGM client starts up, it will lock up and be in "not responding" mode.

Usually this happens when we exit WGM and come back in the morning.

We can recover by deleting the wfs cache as defined in the locaiton PTC_WFS_CACHE.

Even though we remove WFS cache, the WGM client seems to be able to recreate it with the unchekced in models.

I am curious to see if others see this issue.of WGM client locking up or not responding on V11 M030.

Thanks for sharing.

 

1 reply

P
pmooteri14-Alexandrite
14-Alexandrite
January 10, 2018

Hi Ayap,

 

This is not the expected behavior. Request you to contact PTC Technical support & log in a case for further investigation.

 

Regards,

Pankaj Mooteri

Product Manager, PTC

A
ayap10-MarbleAuthor
10-Marble
January 11, 2018

Thanks.  I already have a case with Tech Support and they cannot reproduce on PTC side.  We are still working the case.  Was reaching out to see if others had experienced this issue since PTC Tech Support could not reproduce.

P
prkun1-Visitor
1-Visitor
July 3, 2018

Hi, we are facing similar issues Windows 10 with Work group manager 11.0 M030.

Application is going to "not responding" - we cleared the windows cache and application working but when we opened second time it is not responding.

 

Please let me know if you got any solution for this

 

regards

pratap reddy

 

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