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승
승한_108213611-Visitor
1-Visitor
January 25, 2024
Question

WINDCHILL SERVICE DOWN

  • January 25, 2024
  • 1 reply
  • 1263 views

I am using Windchill PDMLink Release 11.0 and Datecode with CPS M030-CPS11

 

WINDCHILL service down around 18:43 on 1/23 Korean time

 

Translated by the Community Moderation using Google Translate
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한국시간 1/23일 18:43분 경 WINDCHILL 서비스 다운

Here are the errors that I faced
at java.io.BufferedInputStream.fill(BufferedInputStream.java:246)
at java.io.BufferedInputStream.read1(BufferedInputStream.java:286)
at java.io.BufferedInputStream.read(BufferedInputStream.java:345)
- locked java.io.BufferedInputStream@46dac629

at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1104)
at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.e3ps.common.db.DBConnectionManager.getConnection(DBConnectionManager.java:109)
at ext.hmc.cpds.portal.Notice.getLoginNoticeList(Notice.java:966)
at org.apache.jsp.login_005fmain.index_jsp._jspService(index_jsp.java:164)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)

1 reply

avillanueva
23-Emerald I
avillanueva23-Emerald I
23-Emerald I
January 25, 2024

We need more information. Some things to check and reply back with. Are the method servers not able to start at all? Is the database up and can you connect to it via another DB tool? Have DBA make sure things are good. As the server manager starts it connects to the DB. MS won't attempt to start if that is not passed. Any recent system changes?

    승
    승한_108213611-VisitorAuthor
    1-Visitor
    January 29, 2024

    _10821361_1-1706494776007.png

    There are a total of 2 Windchill WAS servers. Connection is possible through load balancing. One unit was normal, and one unit was inaccessible. There was no problem with DB. The error was resolved by restarting the WINDCHILL service on one server. There have been no recent system changes. The error log contents are excerpts of suspicious parts when identifying the problem ourselves. We don't know cause, and the problem was recognized around 18:43. I could see logs like that on the afternoon of January 25th.

     

     

    Y
    Y.Driouchy14-Alexandrite
    14-Alexandrite
    January 31, 2024

    Hi, 

    for better analysis of server crashes you should always provide the full SM and MS .

    But from what you say, it looks like a concurrent access problem : locked java.io.BufferedInputStream

    with a custom class involved : ext.hmc.cpds.portal.Notice.getLoginNoticeList(Notice.java:966)

    i would start by checking the custom class code and implementation method since you are on a cluster , if that is not the cause of the lock.

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