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PraveenR199510-Marble
10-Marble
July 24, 2024
Solved

Windchill CPS 12.1.2 CPS 10 Update in linux server failing

  • July 24, 2024
  • 1 reply
  • 1226 views

Version: Windchill 12.1

 

Use Case: Our current server is in 12.1.2 CPS 7 and we are in process of updating CPS to 10. We have downloaded the installers and placed in /appl/tmp location having full permission for root. The installation is done using root user and it fails at 5% progress.


Description:

The PSI installer fails with the below error and the installer .log indicate that tomcat sub installer couldn't start.

 

tomcat installer appears to have failed to start. Its PTC and/or XML log is missing

 

 

 

Best answer by PraveenR1995

Thank you for suggesting the above articles. What really fixed the issue was the fact that we were setting the 

export _JAVA_OPTIONS=-Djava.io.tmpdir=/appl/tmp variables from the putty/terminal session itself instead of the GUI (VNCViewer session). When we set these from the GUI session, it resolved the issue.'

 

1 reply

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24-Ruby III
VladimirN24-Ruby III
24-Ruby III
July 25, 2024

Articles:

    P
    PraveenR199510-MarbleAuthorAnswer
    10-Marble
    July 25, 2024

    Thank you for suggesting the above articles. What really fixed the issue was the fact that we were setting the 

    export _JAVA_OPTIONS=-Djava.io.tmpdir=/appl/tmp variables from the putty/terminal session itself instead of the GUI (VNCViewer session). When we set these from the GUI session, it resolved the issue.'

     

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