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Windchill Work Group manager is not responding

SOLVED
prkun
Regular Member

Windchill Work Group manager is not responding

Currently we are using Windchill 11.0 M030 and client application Work group manager 11.0 M030 in Windows 10.

From past 2 weeks UWGM Application is not responding when user tries to launch the client application

 

Work around: clean the windows cache and "%USERPROFILE%\AppData\Roaming\PTC\Windchill Workgroup Manager" locations to make it work

 

Error The program uwgm_client.exe version 30.73.0.0 stopped interacting with Windows and was closed

1 ACCEPTED SOLUTION

Accepted Solutions
prkun
Regular Member
(in response to prkun)

Re: Windchill Work Group manager is not responding

If we point the home page url to a default then application works good. This issue is only with uwgm11.0 M030 version later we upgraded the uwgm to11.1 M030 CPS13 to fix the windows upgrade issues. This is issue not reproducible anymore

View solution in original post

4 REPLIES 4

Re: Windchill Work Group manager is not responding

It could be something similar to the error described in this article:

 

https://www.ptc.com/en/support/article?n=CS177343

 

Marco

Re: Windchill Work Group manager is not responding

Hi Marco, Thanks your response. currently we are using Windows 10 Version 1709 with all security updates.

Please find below erro message,  Faulting package full name, Faulting package-relative application ID are blank ;(

 

Log Name:      Application
Source:        Application Hang
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Description:
The program uwgm_client.exe version 30.73.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 3e80
 Start Time: 01d4225a7d6bc3e4
 Termination Time: 9403
 Application Path: C:\Program Files\PTC\wgm\x86e_win64\obj\uwgm_client.exe
 Report Id: 27a8caa2-cb2e-427a-b816-77113b950f70
 Faulting package full name:
 Faulting package-relative application ID:

prkun
Regular Member
(in response to prkun)

Re: Windchill Work Group manager is not responding

Hello, When we point the property home.page.url= to any one of the slave node then its working good but we are facing the issue (Application is not responding) when it is pointed to cluster name. We are able to access the application from Internet explorer or chrome browser with cluster name without any issues.

prkun
Regular Member
(in response to prkun)

Re: Windchill Work Group manager is not responding

If we point the home page url to a default then application works good. This issue is only with uwgm11.0 M030 version later we upgraded the uwgm to11.1 M030 CPS13 to fix the windows upgrade issues. This is issue not reproducible anymore

View solution in original post

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