Windchill server hangs on startup.

I was following the steps that the PTC recommended:

-> First, start Directory Server;
-> Second, start the Apache services;
-> Third, start the Windchill services;

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After start the Windchill server and check the logs file, I come across the following message:

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To solve this problem I followed these recommended steps:

https://www.ptc.com/en/support/article?n=CS125275

For the first solution:

I inserted the last line on the file whit machine's IP and your host name.

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For secondary solution:

I don't know how do follow the steps. Because I don't found the files.

For the third solution:

I did't nothing. Because the size of the database increases as needed, according to PTC.

For four solutions:

I disabled all firewall services to make sure the firewall was not blocking anything.

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Finally, none this steps resolved my problems.

Someone guides me!

Thank!