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OnurNalbantgl14-Alexandrite
14-Alexandrite
September 20, 2023
Solved

problem report synchronization

  • September 20, 2023
  • 1 reply
  • 3441 views

Hello, as you know, this code checks whether a Change Notice has been opened in the Change Request and closes the task if it has been opened.

I want to do the same thing in two problem reports, but I couldn't edit the code.

Could you help?

 

result = result="CREATE_CN";

if(com.ptc.windchill.pdmlink.change.server.impl.WorkflowProcessHelper.changeNoticeExists((wt.change2.FlexibleChangeItem)primaryBusinessObject)) {

  result="AUTO_CREATED_CN";

}

 

 

 

Best answer by cyildirim

Hello Onur,

 

Associated Change Request will be created as "Children" It is correct. So you need to use this one,

result = null;
if(com.ptc.windchill.pdmlink.change.server.impl.WorkflowProcessHelper.isRelatedChildrenInStates((wt.lifecycle.LifeCycleManaged)primaryBusinessObject, new String[]{"RESOLVED","CANCELLED"})) {
result = "Resolved";
}

 

but an Associated Problem Report will be created as a "Parent" Object. So, you need to use the one below.

result = null;
if(com.ptc.windchill.pdmlink.change.server.impl.WorkflowProcessHelper.isRelatedParentsInStates((wt.lifecycle.LifeCycleManaged)primaryBusinessObject, new String[]{"UNDERREVIEW"})) {
result = "Resolved";
}

 

and select this as an object event.

cyildirim_0-1695395488806.png

 

1 reply

avillanueva
23-Emerald I
avillanueva23-Emerald I
23-Emerald I
September 20, 2023

Are you looking to do this from the Problem Report workflow looking at the Change Request or looking ahead at the Change Notice? OOTB, the Problem Report end with its acceptance. When linked to a CR and eventually the CN, when they close, it propagates backward and moves the PR to a resolved state. I am not sure where that code is done.  Are you looking at keeping the PR workflow running until the CR is associated?

O
OnurNalbantgl14-AlexandriteAuthor
14-Alexandrite
September 21, 2023

Hello Avillanueva, thank you for your answer.

 

What I'm talking about here is an internal process that is completely independent of change management. You can think of it like a ticket process. I have a problem report type error reporting system that I set up for users. After this is opened, the user starts another problem report called "solution" within the same problem report type.

 

My purpose; Having the user open the "solution" type. I created a task for this and the task goes to the user. However, even if the user does this automatically, I want this task to be closed automatically. 🙂

 

Everything I mentioned is just like initiating a change notification during the change request process.

I'm sure the situation will be a little clearer in the attached photos.

 

OnurNalbantgl_0-1695273078716.png

 

OnurNalbantgl_1-1695273096904.png

 

 

HelesicPetr
22-Sapphire II
HelesicPetr22-Sapphire II
22-Sapphire II
September 21, 2023

Hi @OnurNalbantgl 

Have you configured business rules that PRs are linked together as a change process?

HelesicPetr_0-1695277817851.png

HelesicPetr_1-1695277866646.png

 

If so then you can use the OOTB code to check if the related PR is or is not in specific state

boolean isInSatte = com.ptc.windchill.pdmlink.change.server.impl.WorkflowProcessHelper.isRelatedChildrenInStates(cam, new String[]{"NEW","OPEN","OPENED","RESOLVED","CANCELLED"});

 You just need to play with result in the workflow. 

For example, if the PR is in state RESOVLED, then finish the task 

 

PetrH

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