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MS_100065024-Participant
4-Participant
July 26, 2024
Solved

wcadmin cannot login with correct credentials

  • July 26, 2024
  • 1 reply
  • 2902 views

I am using Windchill PDMLink Release 12.1 and Datecode with CPS 12.1.1.0

I am getting an error trying to login with an wcadmin account.
The password has not been changed, but all the other accounts can still login

Here are the errors that I faced
[Fri Jul 26 12:35:36.829964 2024] [auth_basic:error] [pid 5768:tid 3040] [client 10.225.178.106:62245] AH01617: user wcadmin: authentication failure for "/Windchill/app/": Password Mismatch

Best answer by avillanueva

Here is what I recommend. Open a Ticket with PTC. Just another avenue for support other than here. I would just reset the wcadmin password but you need to determine which LDAP its configured in. If not defined in your Azure, then it must be LDAPSoft. You can user its control panel to alter the password but also check if password rules are enabled like expiration time periods. This is for WindchillDS but its the same underlying system as OpenDJ: https://support.ptc.com/help/wnc/r11.2.0.0/en/index.html#page/Windchill_Help_Center/WCDirectoryServerAdmin_PasswordPoliciesAbout.html

 

1 reply

avillanueva
23-Emerald I
avillanueva23-Emerald I
23-Emerald I
July 26, 2024

I see that you are using Azure. Did the account get locked or expire? I've seen this with OpenDJ. Swear I was typing in the right creds.  If you have another way to verify that, I would try that. Since other users can get in, it looks like your configuration is good.  Are both users and wcadmin in the same branch?

M
MS_100065024-ParticipantAuthor
4-Participant
July 29, 2024

@avillanueva , Yes, this is azure and I am LDAPSoft. I am not aware of expiration, is there a way to check if its locked or expired?. 3 users, 2 of which are not site administrators are able to get in and the wcadmin, who is the site administrator is not able to get in. Yes, its on the same instance, its not a cluster setup

avillanueva
23-Emerald I
avillanueva23-Emerald I
23-Emerald I
July 29, 2024

To be clear, where is your wcadmin user authenticating to? Is it Azure or your LDAPSoft LDAP? Your problem is one of those two. If its Azure, then check with your IT folks. If its LDAPSoft, you should be able to login via controlpanel. If you have configured it with password expiration in the default password profile, there should be an attribute (might be hidden) that indicates date of expiration. You also should be able to change the password there.

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