windchill

AL_10371359 · ‎Feb 02, 2026

Version: Windchill Below 11.0

Use Case: start of Windchill User Interface

Description:

I have a small issue with starting Windchill, I tried to find the solution alone today but I can’t, I have the following error message:2026-02-02 15:57:36,162 ERROR [wt.intersvrcom.SiteMonitor.timer] wt.intersvrcom.SiteMonitor - Names=[master], URL=http://tls-vsrvdcns19.marc.fr.ssg:81/Windchill/servlet/WindchillGW, Status=SITE NOT RESPONDING, ResponseSeconds=1.003, TimeOfPing=2026-02-02 15:57:33.149 +0100

TDT · ‎Feb 02, 2026

Hi @AL_10371359,

Is your Method Server instance Started?

If so, could you please share the Method Server logs?

If it is not Started, could you instead provide the Server Manager logs?

AL_10371359 · ‎Feb 03, 2026

Hello,

Yes the method server is launched,

See Methode Server.log

Thanks for your help

Best Regards,

Albert

TDT · ‎Feb 03, 2026

Hi,

I do not see any Method Server logs attached.

AL_10371359 · ‎Feb 03, 2026

I will copy it it in my mail:

2026-02-03 09:58:45,526 INFO [main] wt.system.out - ------------------------------------------------------

2026-02-03 09:58:45,531 INFO [main] wt.method.server.startup - Starting MethodServer

2026-02-03 09:58:45,533 INFO [main] wt.method.server.startup - JVM id: 3584

2026-02-03 09:58:45,533 INFO [main] wt.method.server.startup - JVM: Oracle Corporation, Java HotSpot(TM) 64-Bit Server VM, 1.7.0_72 (24.72-b04), 64-bit

2026-02-03 09:58:45,533 INFO [main] wt.method.server.startup - OS: Windows Server 2008 R2, amd64, 6.1

2026-02-03 09:58:45,534 INFO [main] wt.method.server.startup - Host: TLS-VSRVDCNS19 (tls-vsrvdcns19.marc.fr.ssg)

2026-02-03 09:58:45,534 INFO [main] wt.method.server.startup - java.rmi.server.hostname: tls-vsrvdcns19.marc.fr.ssg

2026-02-03 09:58:45,537 INFO [main] wt.method.server.startup - wt.rmi.server.hostname: paloma.marium.int

2026-02-03 09:58:45,537 INFO [main] wt.method.server.startup - HeapDumpPath: E:\PTC\Windchill_10.2\Windchill\heapDumps

2026-02-03 09:58:45,538 INFO [main] wt.method.server.startup - Class path =

E:\PTC\Windchill_10.2\Windchill\codebase

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\archiveClientWeb.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\archiveServerWeb.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\archiveWeb.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\commons-configuration-1.9.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\CounterPartWeb.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\dpimplWeb.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\dpinfraWeb.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\Gantt.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\GanttExplorer.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\ie3rdpartylibs.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\ieWeb.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\install.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\jmxcoreWeb.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\jviews-chart-all.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\jviews-framework-all.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\jviews-gantt-all.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\mksapi.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\mpmlWeb.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\mylyn-integration.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\pdmlWeb.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\prowtWeb.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\reqlWeb.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\restWeb.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\rialtoWeb.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\RMWebServices.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\TwxIEWebService.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\wc3rdpartylibs.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\WebArtWSClient.jar

E:\PTC\Windchill_10.2\Windchill\codebase\WEB-INF\lib\wncWeb.jar

E:\PTC\Windchill_10.2\Windchill\lib\mpml.jar

E:\PTC\Windchill_10.2\Windchill\lib\pdml.jar

E:\PTC\Windchill_10.2\Windchill\lib\reql.jar

E:\PTC\Windchill_10.2\Windchill\lib\servlet.jar

E:\PTC\Windchill_10.2\Windchill\lib\wnc.jar

E:\PTC\Windchill_10.2\Java\lib\tools.jar

E:\PTC\Windchill_10.2\Windchill\tomcat\bin\bootstrap.jar

E:\PTC\Windchill_10.2\Windchill\tomcat\bin\tomcat-juli.jar

E:\PTC\Windchill_10.2\Windchill\srclib\wnc\WtAsmAgent.jar

2026-02-03 09:58:45,539 INFO [main] wt.method.server.startup - WTContext time zone set to Europe/Paris; offset: 1.0

2026-02-03 09:58:45,539 INFO [main] wt.method.server.startup - Setting default time zone to GMT; offset: 0.0

2026-02-03 09:58:46,217 INFO [main] wt.pom.properties - wt.pom.maxDbConnections= 15

2026-02-03 09:58:46,217 INFO [main] wt.pom.properties - wt.pom.minDbConnections= 5

2026-02-03 09:58:46,217 INFO [main] wt.pom.properties - wt.pom.dbConnectionsHardLimit= 20

2026-02-03 09:58:46,217 INFO [main] wt.pom.properties - wt.pom.dbConnectionsSoftLimitWaitTime= 0

2026-02-03 09:58:46,218 INFO [main] wt.pom.properties - wt.pom.dbConnectionsWaitTime= 0

2026-02-03 09:58:46,218 INFO [main] wt.pom.properties - wt.pom.connectionCloserThreshold= 0

2026-02-03 09:58:46,218 INFO [main] wt.pom.properties - wt.pom.connectionCloserIdleTimeout= 0

2026-02-03 09:58:46,218 INFO [main] wt.pom.properties - wt.pom.connectionMonitorSleepInterval= 10

2026-02-03 09:58:46,218 INFO [main] wt.pom.properties - wt.pom.lostConnectionCodes=

2026-02-03 09:58:46,218 INFO [main] wt.pom.properties - wt.pom.recoverableConnectionCodes= 0,28,1012,17002,17008,6005

2026-02-03 09:58:46,218 INFO [main] wt.pom.properties - wt.pom.freeConnectionImmediate= false

2026-02-03 09:58:46,218 INFO [main] wt.pom.properties - wt.pom.maxIdleStatementCaches= 0

2026-02-03 09:58:46,218 INFO [main] wt.pom.properties - wt.pom.jdbc.driver= com.microsoft.sqlserver.jdbc.SQLServerDriver

2026-02-03 09:58:46,218 INFO [main] wt.pom.properties - wt.pom.jdbc.url= jdbc:sqlserver:

2026-02-03 09:58:46,219 INFO [main] wt.pom.properties - wt.pom.jdbc.host= tls-vsrvdcns19.marc.fr.ssg

2026-02-03 09:58:46,219 INFO [main] wt.pom.properties - wt.pom.jdbc.port= 1433

2026-02-03 09:58:46,219 INFO [main] wt.pom.properties - wt.pom.jdbc.service=

2026-02-03 09:58:46,219 INFO [main] wt.pom.properties - wt.pom.jdbc.database= wt10

2026-02-03 09:58:46,219 INFO [main] wt.pom.properties - wt.pom.dbUser= wt10

2026-02-03 09:58:46,219 INFO [main] wt.pom.properties - wt.pom.dbSchemaUser= wt10

2026-02-03 09:58:46,219 INFO [main] wt.pom.properties - wt.pom.dbConnectionPropertiesNameList=

2026-02-03 09:58:46,219 INFO [main] wt.pom.properties - wt.pom.dbConnectionPropertiesValueList=

2026-02-03 09:58:46,220 INFO [main] wt.pom.properties - wt.pom.dbConnectionRetryCount= 80

2026-02-03 09:58:46,220 INFO [main] wt.pom.properties - wt.pom.userDefinedFunctionsFileName= E:\PTC\Windchill_10.2\Windchill\db\userDefinedFunctions.xml

2026-02-03 09:58:46,220 INFO [main] wt.pom.properties - wt.pom.rowPrefetchCount= 20

2026-02-03 09:58:46,220 INFO [main] wt.pom.properties - wt.pom.statementCacheSize= 50

2026-02-03 09:58:46,220 INFO [main] wt.pom.properties - wt.pom.cachedStatementReuseLimit= 50

2026-02-03 09:58:46,220 INFO [main] wt.pom.properties - wt.pom.feedbackInterval= 500

2026-02-03 09:58:46,220 INFO [main] wt.pom.properties - wt.pom.interruptInterval= 50

2026-02-03 09:58:46,220 INFO [main] wt.pom.properties - wt.pom.cachedStatementRSLimit= -1

2026-02-03 09:58:46,220 INFO [main] wt.pom.properties - wt.pom.implicitTransactions= true

2026-02-03 09:58:46,220 INFO [main] wt.pom.properties - wt.pom.implicitTransactionsRollbackTime= 600

2026-02-03 09:58:46,221 INFO [main] wt.pom.properties - wt.pom.navigateDepthThreshold= 4

2026-02-03 09:58:46,221 INFO [main] wt.pom.properties - wt.pom.navigateDepthUnionLimit= 10

2026-02-03 09:58:46,221 INFO [main] wt.pom.properties - wt.pom.queryDepthThreshold= 3

2026-02-03 09:58:46,221 INFO [main] wt.pom.properties - wt.pom.queryDepthInClauseSizeLimit= 300

2026-02-03 09:58:46,221 INFO [main] wt.pom.properties - wt.pom.lobChunkSize= 32528

2026-02-03 09:58:46,221 INFO [main] wt.pom.properties - wt.pom.log.JDBCStatements= false

2026-02-03 09:58:46,221 INFO [main] wt.pom.properties - wt.pom.log.fileJDBC= null

2026-02-03 09:58:46,221 INFO [main] wt.pom.properties - wt.pom.log.filterJDBC= null

2026-02-03 09:58:46,221 INFO [main] wt.pom.properties - wt.pom.chunk.defaultSize= 300

2026-02-03 09:58:46,222 INFO [main] wt.pom.properties - wt.pom.objectReferenceQuerySize= 254

2026-02-03 09:58:46,222 INFO [main] wt.pom.properties - wt.pom.objectReferenceQueryChunkSize= 500

2026-02-03 09:58:46,222 INFO [main] wt.pom.properties - wt.pom.objectReferenceQueryArrayTableEnabled= false

2026-02-03 09:58:46,222 INFO [main] wt.pom.properties - wt.pom.inflateHint= RULE

2026-02-03 09:58:46,222 INFO [main] wt.pom.properties - wt.pom.inflateSingleTableMode= true

2026-02-03 09:58:46,222 INFO [main] wt.pom.properties - wt.pom.useBind= true

2026-02-03 09:58:46,222 INFO [main] wt.pom.properties - wt.pom.inClauseFixedSize= 5

2026-02-03 09:58:46,222 INFO [main] wt.pom.properties - wt.pom.inClauseSizeLimit= 1000

2026-02-03 09:58:46,222 INFO [main] wt.pom.properties - wt.pom.inClauseBindLimit= 300

2026-02-03 09:58:46,223 INFO [main] wt.pom.properties - wt.pom.inClauseUseBindOptimization= true

2026-02-03 09:58:46,223 INFO [main] wt.pom.properties - wt.pom.inClauseBindOptimizationThreshold=50

2026-02-03 09:58:46,223 INFO [main] wt.pom.properties - wt.pom.inClauseBindOptimizationTempTableUsePrimaryKey=true

2026-02-03 09:58:46,223 INFO [main] wt.pom.properties - wt.pom.inClauseBindOptimizationCardinality=-1

2026-02-03 09:58:46,223 INFO [main] wt.pom.properties - wt.pom.cardinalityValueFixedSize= 100

2026-02-03 09:58:46,223 INFO [main] wt.pom.properties - wt.pom.queryBindLimit= 2100

2026-02-03 09:58:46,223 INFO [main] wt.pom.properties - wt.pom.tempTableNumberPerThreshold= 5

2026-02-03 09:58:46,223 INFO [main] wt.pom.properties - wt.pom.tempTableArraySizeNumberOfThreshold=3

2026-02-03 09:58:46,224 INFO [main] wt.pom.properties - wt.pom.tempTableArraySizeThresholdValues=200,1000, 2000

2026-02-03 09:58:46,224 INFO [main] wt.pom.properties - wt.pom.tempTable.insertChunkSize=50000

2026-02-03 09:58:46,224 INFO [main] wt.pom.properties - wt.pom.startupQueryLimit= -1

2026-02-03 09:58:46,224 INFO [main] wt.pom.properties - wt.pom.queryLimit= -1

2026-02-03 09:58:46,224 INFO [main] wt.pom.properties - wt.pom.paging.queueInvokeTime= 600

2026-02-03 09:58:46,224 INFO [main] wt.pom.properties - wt.pom.paging.sessionCleanupTime= 1800

2026-02-03 09:58:46,224 INFO [main] wt.pom.properties - wt.pom.paging.threshold= -1

2026-02-03 09:58:46,224 INFO [main] wt.pom.properties - wt.pom.paging.insertChunkSize= 250

2026-02-03 09:58:46,225 INFO [main] wt.pom.properties - wt.pom.paging.fetchLimit= 15

2026-02-03 09:58:46,225 INFO [main] wt.pom.properties - wt.pom.paging.fetchSleepInterval= 1000

2026-02-03 09:58:46,225 INFO [main] wt.pom.properties - wt.pom.paging.closeSleepInterval= 600

2026-02-03 09:58:46,225 INFO [main] wt.pom.properties - wt.pom.paging.snapshotQueryLimit= -1

2026-02-03 09:58:46,225 INFO [main] wt.pom.properties - wt.pom.paging.pagingSessionLimit= 5

2026-02-03 09:58:46,225 INFO [main] wt.pom.properties - wt.pom.statementCache.summaryInterval= 2000

2026-02-03 09:58:46,225 INFO [main] wt.pom.properties - wt.pom.enableNLSSort= false

2026-02-03 09:58:46,226 INFO [main] wt.pom.properties - wt.pom.constantArrayTableLimit= 4000

2026-02-03 09:58:46,226 INFO [main] wt.pom.properties - wt.pom.traceTiming.enable= true

2026-02-03 09:58:46,226 INFO [main] wt.pom.properties - wt.pom.blobRead.handle620LV= false

2026-02-03 09:58:46,226 INFO [main] wt.pom.properties - wt.pom.blobRead.handleOldLV= false

2026-02-03 09:58:46,226 INFO [main] wt.pom.properties - wt.pom.blobRewrite.enabled= false

2026-02-03 09:58:46,226 INFO [main] wt.pom.properties - wt.pom.selectForUpdateEnabled= false

2026-02-03 09:58:46,226 INFO [main] wt.pom.properties - wt.pom.refreshCache.enabled= true

2026-02-03 09:58:46,227 INFO [main] wt.pom.properties - wt.pom.refreshCache.summeryInterval= 0

2026-02-03 09:58:46,227 INFO [main] wt.pom.properties - wt.pom.refreshCache.size= 200

2026-02-03 09:58:46,227 INFO [main] wt.pom.properties - wt.pom.enableSQL99OuterjoinSyntax= true

2026-02-03 09:58:46,227 INFO [main] wt.pom.properties - wt.pom.enableInListOptimizationWarning= false

2026-02-03 09:58:46,227 INFO [main] wt.pom.properties - wt.pom.refIntegrity.ownerQuery.chunkThreshold=-1

2026-02-03 09:58:46,227 INFO [main] wt.pom.properties - wt.pom.refIntegrity.ownerQuery.roleChunkSize=-1

2026-02-03 09:58:46,228 INFO [main] wt.pom.properties - wt.pom.refIntegrity.ownerQuery.objectChunkSize=-1

2026-02-03 09:58:46,228 INFO [main] wt.pom.properties - wt.pom.refIntegrity.removeOids.objectChunkSize=-1

2026-02-03 09:58:46,228 INFO [main] wt.pom.properties - wt.pom.batch.spec.tableExpressionThreshold=-1

2026-02-03 09:58:46,228 INFO [main] wt.pom.properties - wt.pom.batch.spec.useTableType= true

2026-02-03 09:58:46,228 INFO [main] wt.pom.properties - wt.pom.batch.spec.useColumnList= true

2026-02-03 09:58:46,228 INFO [main] wt.pom.properties - wt.pom.batch.spec.delete.classChunkSize= 2000

2026-02-03 09:58:46,229 INFO [main] wt.pom.properties - wt.pom.batch.spec.delete.chunkSize= 5000

2026-02-03 09:58:46,229 INFO [main] wt.pom.properties - wt.pom.batch.spec.delete.dispatchEvents= false

2026-02-03 09:58:46,229 INFO [main] wt.pom.properties - wt.pom.batch.retry.enable= false

2026-02-03 09:58:46,229 INFO [main] wt.pom.properties - wt.pom.batch.closePreparedStatement.threshold=-1

2026-02-03 09:58:46,229 INFO [main] wt.pom.properties - wt.pom.batch.insert.chunkSize= 100000

2026-02-03 09:58:46,229 INFO [main] wt.pom.properties - wt.pom.batch.update.chunkSize= 100000

2026-02-03 09:58:46,229 INFO [main] wt.pom.properties - wt.pom.combineOrSubSelectExpressions= true

2026-02-03 09:58:46,230 INFO [main] wt.pom.properties - wt.pom.emptyTableQueryClassChunkSize = 400

2026-02-03 09:58:46,230 INFO [main] wt.pom.properties - wt.pom.emptyTableQuery.excludedSourceClassNames = wt.fv.master.MasteredOnReplicaItem,wt.fv.FvItem,wt.fv.FvMountValidatorLock

2026-02-03 09:58:46,230 INFO [main] wt.pom.properties - wt.pom.maxQueryRetryCount= 5

2026-02-03 09:58:46,230 INFO [main] wt.pom.properties - wt.pom.pdsDecoderBypassUserLoader = true

2026-02-03 09:58:46,230 INFO [main] wt.pom.properties - wt.pom.oracle.blobExplictOpen.enable= false

2026-02-03 09:58:46,230 INFO [main] wt.pom.properties - wt.pom.oracle.blobInlineWriteThreshold= -1

2026-02-03 09:58:46,230 INFO [main] wt.pom.properties - wt.pom.oracle.disableAlwaysSemiJoin= true

2026-02-03 09:58:46,231 INFO [main] wt.pom.properties - wt.pom.oracle.jdbcConnectionMemoryLimit= 48

2026-02-03 09:58:46,231 INFO [main] wt.pom.properties - wt.pom.oracle.nlssort.truncateLength= 600

2026-02-03 09:58:46,231 INFO [main] wt.pom.properties - wt.pom.resultSetThreadPool.size = 7

2026-02-03 09:58:46,231 INFO [main] wt.pom.properties - wt.pom.resultSetThreadPool.queueSize = -1

2026-02-03 09:58:46,231 INFO [main] wt.pom.properties - wt.pom.resultSetThreadPool.implicitEnabled=false

2026-02-03 09:58:46,231 INFO [main] wt.pom.properties - wt.pom.externalTableValidSchemaNames = null

2026-02-03 09:58:46,231 INFO [main] wt.pom.properties - wt.pom.pdsHandleByteAsShort = true

2026-02-03 09:58:46,231 INFO [main] wt.pom.properties - wt.pom.useExplicitTimezoneForJDBC = false

2026-02-03 09:58:46,231 INFO [main] wt.pom.properties - Windchill DataStore: SQLServer

2026-02-03 09:58:46,232 INFO [main] wt.pom.properties - Windchill DataStore is not cluster

2026-02-03 09:58:46,232 INFO [main] wt.pom.properties - JDBC Driver Version: major=4 minor=0

2026-02-03 09:58:46,372 INFO [main] wt.method.server.startup - MethodServer created - port 5003: MethodServerImpl[UnicastServerRef2 [liveRef: [endpoint:[tls-vsrvdcns19.marc.fr.ssg:5003,wt.util.WrappedRMISocketFactory@81e4a1,wt.boot.WTRMIMasterSocketFactory@1e240](local),objID:[-332b1041:19c22b9c2b8:-7ffc, 6429516133168417821]]]]

2026-02-03 09:58:46,381 INFO [main] wt.util.WTPropertiesWatcher - wt.properties being watched at: E:\PTC\Windchill_10.2\Windchill\codebase\wt.properties

2026-02-03 09:58:46,607 INFO [main] wt.method.server.startup - Starting services - class = wt.services.StandardServicesHandler

2026-02-03 09:58:50,523 INFO [main] wt.pom.properties - wt.pom.delete.triggerClassNames=

2026-02-03 09:58:50,523 INFO [main] wt.pom.properties - wt.pom.delete.bypassReferentialIntegrityClassNames=wt.iba.value.ReferenceValue,wt.iba.value.AbstractContextualValue

2026-02-03 09:58:59,183 INFO [main] wt.util.version.WindchillVersion -

Timestamp: février 03, 2026 - 8:58:59 (GMT: 3 févr. 2026 08:58:59)

Support Support Installer

Datecode Release Number Release Id Sequence Display Label

-- -------- -------------- --------------- --------- ---------------------

M030-CPS25 10.2 pdml.10.2.30.25.07 01 PTC Windchill PDMLink 10.2

M030-CPS25 10.2 wsp.10.2.30.25.07 01 PTC Windchill 10.2 Service Pack

M031 Creo 3.0 vizpviewrun.10.2.31.00.40 03 PTC Creo View - Clients

M030-CPS25 10.2 mpml.10.2.30.25.07 01 PTC Windchill 10.2 MPMLink

M030 10.2 whc.10.2.30.00.39 01 PTC Windchill 10.2 Help Center

M032 Creo 3.0 vizadapters.13.2.32.00.01 04 PTC Creo View - Adapters

M030-CPS25 10.2 ie.10.2.30.25.07 01 PTC Windchill 10.2 Info*Engine

M030-CPS18 10.2 solr.10.2.30.18.04 01 PTC Windchill 10.2 Index Search

M030-CPS25 10.2 commonpdm.10.2.30.25.07 01 PTC Windchill 10.2 Common Base

M030-CPS24 10.2 wlp.10.2.30.24.01 01 PTC Windchill 10.2 MultiLanguage Pack

M030-CPS25 10.2 wnc.10.2.30.25.07 01 PTC Windchill 10.2 Services

Patches:

Label Description Install Date

----- ----------- ------------

paloma.v2016.05 Patch for Paloma Version v2016.05 [Seq 00] 4 mai 2016 08:45:23

paloma.v2.4.1.2 Patch for Paloma Version v2.4.1.2 [Seq 00] 12 mai 2017 12:23:43

paloma.v2.4.1.4 Patch for Paloma Version v2.4.1.4 [Seq 00] 19 mai 2017 08:32:21

paloma.v2.4.1.5 Patch for Paloma Version v2.4.1.5 [Seq 00] 23 mai 2017 08:14:23

paloma.v2.4.1.6 Patch for Paloma Version v2.4.1.6 [Seq 00] 29 mai 2017 12:54:12

paloma.v2.4.1.7 Patch for Paloma Version v2.4.1.7 [Seq 00] 2 juin 2017 06:57:34

paloma.v2.4.1.9 Patch for Paloma Version v2.4.1.9 [Seq 00] 16 juin 2017 08:03:20

paloma.v2.4.1.11 Patch for Paloma Version v2.4.1.11 [Seq 00] 22 juin 2017 13:39:41

paloma.v2.4.2.1 Patch for Paloma Version v2.4.2.1 [Seq 00] 26 sept. 2017 07:40:46

paloma.v2.4.3.17_ImportPI Patch for Paloma Version v2.4.3.17_ImportPI [Seq 00] 30 avr. 2019 15:15:48

paloma.v2.4.4.4 Patch for Paloma Version v2.4.4.4 [Seq 00] 28 mai 2019 13:17:29

paloma.v2.6.2.0 Patch for Paloma Version v2.6.2.0 [Seq 00] 13 janv. 2026 06:38:33

paloma.v2.6.3.0 Patch for Paloma Version v2.6.3.0 [Seq 00] 15 janv. 2026 08:05:17

Non-Default Locale Support:

Code Name

---- ----

fr

2026-02-03 09:58:59,461 INFO [main] wt.pom.properties - Connection: datastore=Microsoft SQL Server(10.50.1617) jdbcVersion=4.0 driver=Microsoft JDBC Driver 4.0 for SQL Server(4.0.2206.100) driverVersion=4.0

2026-02-03 09:59:03,000 INFO [main] wt.fv.info - Last generated value of STREAMID_SEQ 479901

2026-02-03 09:59:03,001 INFO [main] wt.fv.info - Last generated value of FILENAMEUSN_SEQ 472701

2026-02-03 09:59:03,037 INFO [main] wt.fv.info - max(streamid) from tables = 235239

2026-02-03 09:59:03,042 INFO [main] wt.fv.info - max(uniqueSequenceNumber) from tables = 228039

2026-02-03 09:59:08,040 INFO [main] wt.fv.info - Creating secret key.

2026-02-03 09:59:08,062 INFO [main] wt.fv.info - Secret key generated successfully.

2026-02-03 09:59:08,155 INFO [main] com.ptc.windchill.counterpart.StandardCounterPartService - CounterPart service: started with classification not checked out

2026-02-03 09:59:08,256 INFO [main] wt.wvs.workeragent.StandardCadAgentService - Démarrage de l'agent CAO de WVS

2026-02-03 09:59:08,291 ERROR [CadAgent] wt.wvs.workeragent.CadWorkers - The executable of PROE worker(s) on tls-vsrvdcns02.ad.cimpa.corp (worker 1) does NOT match any of the trusted prefixes.

2026-02-03 09:59:08,339 ERROR [CadAgent] wt.wvs.workeragent.CadConnection - Impossible de se connecter au port 5 600

2026-02-03 09:59:08,340 ERROR [CadAgent] wt.wvs.workeragent.CadConnection - L'agent CAO est peut-être déjà actif.

2026-02-03 09:59:08,341 ERROR [CadAgent] wt.wvs.workeragent.CadConnection - Address already in use: JVM_Bind

java.net.BindException: Address already in use: JVM_Bind

at java.net.DualStackPlainSocketImpl.bind0(Native Method)

at java.net.DualStackPlainSocketImpl.socketBind(DualStackPlainSocketImpl.java:106)

at java.net.AbstractPlainSocketImpl.bind(AbstractPlainSocketImpl.java:376)

at java.net.PlainSocketImpl.bind(PlainSocketImpl.java:190)

at java.net.ServerSocket.bind(ServerSocket.java:376)

at java.net.ServerSocket.<init>(ServerSocket.java:237)

at java.net.ServerSocket.<init>(ServerSocket.java:128)

at com.ptc.wvs.server.cadagent.CadConnection.connect(CadConnection.java:61)

at com.ptc.wvs.server.cadagent.CadAgentServer.run(CadAgentServer.java:134)

at wt.session.SessionThread.run(SessionThread.java:225)

2026-02-03 09:59:08,399 INFO [main] com.ptc.core.logic.repository.server.impl.ChangeLocator - Starting LoadLogicRepositoryTask.run()

2026-02-03 09:59:08,441 INFO [main] com.ptc.core.logic.repository.server.impl.ChangeLocator - Starting initTypeDefinitions()

2026-02-03 09:59:09,179 INFO [main] com.ptc.core.logic.repository.server.impl.ChangeLocator - Finished initTypeDefinitions()

2026-02-03 09:59:09,179 INFO [main] com.ptc.core.logic.LogicRepository - Logic Repository processing started

2026-02-03 09:59:16,028 INFO [main] wt.pom.statementCache.summary - StatementCache: wt.util.Cache%664736297 [size=50, count=50, hits=2000, misses=178, overflows=96]

2026-02-03 09:59:16,391 ERROR [main] com.ptc.core.lwc.common.view.AttributeDefinitionReadView - DATATYPE MISMATCH:

2026-02-03 09:59:16,392 ERROR [main] com.ptc.core.lwc.common.view.AttributeDefinitionReadView - type = WCTYPE|wt.part.WTPart

2026-02-03 09:59:16,393 ERROR [main] com.ptc.core.lwc.common.view.AttributeDefinitionReadView - attribute = organizationReference

2026-02-03 09:59:16,393 ERROR [main] com.ptc.core.lwc.common.view.AttributeDefinitionReadView - datatype = com.ptc.core.meta.common.TypeInstanceIdentifier

2026-02-03 09:59:16,394 ERROR [main] com.ptc.core.lwc.common.view.AttributeDefinitionReadView - mapping = orgid

2026-02-03 09:59:16,394 ERROR [main] com.ptc.core.lwc.common.view.AttributeDefinitionReadView - ATI datatype = java.lang.String

2026-02-03 09:59:22,079 INFO [main] com.ptc.core.logic.LogicRepository - Logic Repository processing completed

2026-02-03 09:59:22,084 INFO [main] com.ptc.core.logic.repository.server.impl.ChangeLocator - Finished LoadLogicRepositoryTask.run()

2026-02-03 09:59:22,110 INFO [NmActionService.initXml] com.ptc.netmarkets.util.misc.StandardNmActionService.xmlInit - Started initializeXML()

2026-02-03 09:59:23,332 INFO [main] wt.method.server.startup - Classification Service started successfully.

2026-02-03 09:59:25,872 INFO [WfUserWorkQueue.PoolQueue] wt.system.out - >> Thread pool sized for WfUserWorkQueue is 12

2026-02-03 09:59:26,331 INFO [exportToGPAO.PoolQueue] wt.system.out - >> Thread pool sized for exportToGPAO is 12

2026-02-03 09:59:26,494 INFO [forumEventPropogationQueue.PoolQueue] wt.system.out - >> Thread pool sized for forumEventPropogationQueue is 12

2026-02-03 09:59:26,593 INFO [WfPropagationQueue.PoolQueue] wt.system.out - >> Thread pool sized for WfPropagationQueue is 12

2026-02-03 09:59:26,936 INFO [test9.PoolQueue] wt.system.out - >> Thread pool sized for test9 is 12

2026-02-03 09:59:26,948 INFO [test8.PoolQueue] wt.system.out - >> Thread pool sized for test8 is 12

2026-02-03 09:59:26,960 INFO [DeleteCompletedWorkItemsQueue.PoolQueue] wt.system.out - >> Thread pool sized for DeleteCompletedWorkItemsQueue is 12

2026-02-03 09:59:27,079 INFO [commonScheduleQueue.SchedulingThread] wt.pds.passwordexpiry.PasswordExpiryWarningService Administrator - Datastore password expiry warnings will commence 15 days in advance of expiration. (Configurable via property: wt.pds.passwordExpirationChecking.days)

2026-02-03 09:59:27,463 INFO [main] wt.method.server.startup.services - Tous les gestionnaires ont démarré.

2026-02-03 09:59:27,463 INFO [main] wt.method.server.startup - Le service StandardManagerService a démarré.

2026-02-03 09:59:27,464 INFO [main] wt.method.server.startup - Services started.

2026-02-03 09:59:27,505 INFO [commonScheduleQueue.SchedulingThread] wt.pds.passwordexpiry.PasswordExpiryWarningService Administrator - Datastore password has no expiration.

2026-02-03 09:59:27,524 INFO [main] wt.method.server.startup - MethodServer registered with ServerManager

2026-02-03 09:59:27,525 INFO [main] wt.method.server.startup - Creating com.ptc.tomcat.embedded.Bootstrap

2026-02-03 09:59:27,531 INFO [main] wt.method.server.startup - Creating wt.method.WTAdapter

2026-02-03 09:59:27,540 INFO [main] wt.method.server.startup - Creating wt.method.ClusterMonitor

2026-02-03 09:59:27,559 INFO [main] wt.method.server.startup - Creating wt.method.jmx.Startup

2026-02-03 09:59:27,708 ERROR [WindchillAdapter-Initializer] wt.adapter.WTAdapter - unexpected initialize error, will not retry.

java.net.UnknownHostException: tls-vsrvdcns19.ad.cimpa.corp

at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)

at java.net.InetAddress$1.lookupAllHostAddr(InetAddress.java:901)

at java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1293)

at java.net.InetAddress.getAllByName0(InetAddress.java:1246)

at java.net.InetAddress.getAllByName(InetAddress.java:1162)

at java.net.InetAddress.getAllByName(InetAddress.java:1098)

at java.net.InetAddress.getByName(InetAddress.java:1048)

at com.infoengine.util.NetUtils.isLocal(NetUtils.java:75)

at com.infoengine.au.SocketAccess.getServiceAddresses(SocketAccess.java:418)

at com.infoengine.au.SocketAccess.initialize(SocketAccess.java:315)

at com.infoengine.au.SocketAccess.<init>(SocketAccess.java:243)

at wt.method.WTAdapter$1.run(WTAdapter.java:203)

at java.util.TimerThread.mainLoop(Timer.java:555)

at java.util.TimerThread.run(Timer.java:505)

2026-02-03 09:59:29,007 INFO [wt.jmx.core.SharedScheduledExecutor.worker] wt.methodServer.info - JVMName=3584@TLS-VSRVDCNS19,

StartTime=1770109123903,

MaxHeapBytes=1062207488,

ServiceName=MethodServer,

JVMArguments=[-javaagent:E:\PTC\Windchill_10.2\Windchill\srclib\wnc\WtAsmAgent.jar,

-Xverify:none,

-Djava.endorsed.dirs=E:\PTC\Windchill_10.2\Windchill\lib\endorsed,

-Djava.awt.headless=true,

-Djava.rmi.server.useCodebaseOnly=true,

-Dwt.manager.serviceName=MethodServer,

-Dwt.logs.dir=E:\PTC\Windchill_10.2\Windchill\logs,

-Dcom.sun.management.jmxremote,

-Djmx.remote.protocol.provider.pkgs=wt.jmx.remote.protocol,

-Duser.language=fr,

-Duser.region=FR,

-Dlog4j.configuration=WEB-INF/log4jMethodServer.properties,

-Xdebug,

-Xrunjdwp:transport=dt_socket,address=8000,server=y,suspend=n,

-Dwt.tomcat.embeddedMode.enable=true,

-Xms1086m,

-Xmx1086m,

-XX:PermSize=170m,

-XX:MaxPermSize=450m,

-XX:InitialCodeCacheSize=25m,

-XX:ReservedCodeCacheSize=128m,

-XX:ParallelGCThreads=2,

-Xloggc:E:\PTC\Windchill_10.2\Windchill\logs\MethodServer-260203095843718-1-GC.log,

-XX:+PrintGCDetails,

-XX:+PrintGCDateStamps,

-XX:+UseGCLogFileRotation,

-XX:GCLogFileSize=128m,

-XX:NumberOfGCLogFiles=4],

AvailableProcessors=4

2026-02-03 09:59:30,426 INFO [wt.jmx.core.SharedScheduledExecutor.worker] wt.summary.general - JVMName=3584@TLS-VSRVDCNS19, HeapMemoryUsage=196932016, NonHeapMemoryUsage=131690872, Uptime=46522, ProcessCpuTime=66066423500, JITCTime=35030, GarbageCollectors=[PS MarkSweep,PS Scavenge], GCTime=[1432,932], GCCount=[2,16], Classes=16888, Threads=114, TotalStartedThreadCount=190, PermGenPercentCollUsage=25.254104614257812, PermGenPercentUsage=25.255691528320312, CodeCachePercentUsage=9.328651428222656

2026-02-03 09:59:30,458 INFO [main] wt.method.server.startup - Creating wt.phonehome.queue.PhoneHomeQueueScheduler

2026-02-03 09:59:30,483 INFO [main] wt.method.server.startup - Creating com.ptc.tomcat.embedded.Bootstrap$WaitUntilStarted

2026-02-03 09:59:30,565 INFO [commonScheduleQueue.SchedulingThread] wt.fv.info Administrator - StandardFvService.deleteFvItemsInChunk : Deleting unreferenced FvItems :: []

2026-02-03 09:59:31,311 INFO [NmActionService.initXml] com.ptc.netmarkets.util.misc.StandardNmActionService.xmlInit - Finished initializeXML()

2026-02-03 09:59:43,754 INFO [localhost-startStop-1] wt.system.err - f?vr. 03, 2026 8:59:43 AM com.sun.xml.ws.transport.http.servlet.WSServletContextListener contextInitialized

2026-02-03 09:59:43,755 INFO [localhost-startStop-1] wt.system.err - INFOS: WSSERVLET12 : initialisation du processus d?coute de contexte JAX-WS

2026-02-03 09:59:45,305 INFO [localhost-startStop-1] wt.system.err - f?vr. 03, 2026 8:59:45 AM com.sun.xml.ws.server.MonitorBase createRoot

2026-02-03 09:59:45,306 INFO [localhost-startStop-1] wt.system.err - INFOS: Metro monitoring rootname successfully set to: com.sun.metro:pp=/,type=WSEndpoint,name=/Windchill-TwxIEWebServiceImplService-TwxIEWebServiceImplPort

2026-02-03 09:59:45,556 INFO [localhost-startStop-1] wt.system.err - f?vr. 03, 2026 8:59:45 AM com.sun.xml.ws.server.MonitorBase createRoot

2026-02-03 09:59:45,557 INFO [localhost-startStop-1] wt.system.err - INFOS: Metro monitoring rootname successfully set to: com.sun.metro:pp=/,type=WSEndpoint,name=/Windchill-RMWebServicesImplService-RMWebServicesImplPort

2026-02-03 09:59:45,584 INFO [localhost-startStop-1] wt.system.err - f?vr. 03, 2026 8:59:45 AM com.sun.xml.ws.transport.http.servlet.WSServletDelegate <init>

2026-02-03 09:59:45,588 INFO [localhost-startStop-1] wt.system.err - INFOS: WSSERVLET14 : initialisation du servlet JAX-WS

2026-02-03 09:59:45,870 INFO [localhost-startStop-1] org.springframework.web.servlet.DispatcherServlet - FrameworkServlet 'MVCDispatcher': initialization started

2026-02-03 10:00:02,137 INFO [localhost-startStop-1] org.springframework.web.servlet.DispatcherServlet - FrameworkServlet 'MVCDispatcher': initialization completed in 16266 ms

2026-02-03 10:00:02,171 INFO [Servlet engine main] com.ptc.tomcat.embedded.Bootstrap - Servlet engine ready; catalina.base=E:\PTC\Windchill_10.2\Windchill\tomcat\instances\instance-8010

2026-02-03 10:00:02,173 INFO [main] wt.method.server.startup - MethodServer ready (in 78.27 secs).

TDT · ‎Feb 03, 2026

The logs indicate that the Method Server is ready.

Could you please clarify what issue you are referring to?

AL_10371359 · ‎Feb 03, 2026

The user interface does not start, please find the hard copy of screen bellow:

upload_-aW1hZ2UwMDEucG5n-6443862371905981917..png

mmeadows-3 · ‎Feb 03, 2026

And where are you running this client, from the Windchill server or from a client?
You are certain the port is 81 and not the default 80?

Is Apache running?
What does this URL return?
http://tls-vsrvdcns19.marc.fr.ssg:81

AL_10371359 · ‎Feb 03, 2026

The windchill UI (User Interface) is only used locally on the server.

Yes Apache is running

The url http://tls-vsrvdcns19.marc.fr.ssg:81 returns:

upload_-aW1hZ2UwMDEucG5n-2412164769972225870..png

mmeadows-3 · ‎Feb 03, 2026

Look in E:\PTC\Windchill_10.2\HTTPServer\config.properties

for...

HTTPS_ENABLED=false

HTTPS_PORT=443

HTTP_ENABLED=true

HTTP_PORT=??

ServerName=?? (should be tls-vsrvdcns19.marc.fr.ssg)

Confirm you can ping tls-vsrvdcns19.marc.fr.ssg

Confirm it is listening on the HTTP_PORT

from Powershell: tnc tls-vsrvdcns19.marc.fr.ssg -Port 81

From a Windchill shell:

xconfmanager -d wt.webserver.port

xconfmanager -d wt.webserver.protocol

xconfmanager -d wt.webapp.name

AL_10371359 · ‎Feb 03, 2026

My answers:

HTTPS_ENABLED=false

HTTPS_PORT=443

HTTP_ENABLED=true

HTTP_PORT= 81

ServerName= paloma.marium.int

Yes the serverName is tls-vsrvdcns19.marc.fr.ssg, it is a VM (Virtual Machine with OS = Window Server)

The command tns does not work: upload_-aW1hZ2UwMDEucG5n-6656284231159813796..png

From the Window shell on the server:

windchill -d wt.webserver.port does not work: upload_-aW1hZ2UwMDIucG5n-8324473377539130165..png

-d is unknown action

windchill -d wt.webserver.protocol does not work: upload_-aW1hZ2UwMDMucG5n-3923035975112206342..png

-d is unknown action

windchill -d wt.webapp.name does not work: upload_-aW1hZ2UwMDQucG5n-1451276966456342122..png

-d is unknown action

mmeadows-3 · ‎Feb 03, 2026

Sorry, my bad.

The Powershell command is 'tnc' (test network connection), not 'tns'.

The Windchill shell commands are 'xconfmanager -d', not 'windchill -d'.

I just updated the commands in my previous response.

But I believe your smoking gun is the Apache server name. It hasn't been rehosted. Apache thinks it is 'paloma.marium.int' and Windchill thinks it is 'tls-vsrvdcns19.marc.fr.ssg'.

Rehost Apache.

pushd %WT_HOME%\..\HTTPServer

ant -f config.xml reconfigure -DServerName=tls-vsrvdcns19.marc.fr.ssg

Validate the configuration is 'OK'.

%wt_home%\..\HTTPServer\bin\httpd.exe -t

Restart Apache and try the URL again.

http://tls-vsrvdcns19.marc.fr.ssg:81

AL_10371359 · ‎Feb 03, 2026

Apache works good: upload_-aW1hZ2UwMDEucG5n-5174149978380941371..png

mmeadows-3 · ‎Feb 03, 2026

Now try your Windchill URL.
http://tls-vsrvdcns19.marc.fr.ssg:81/Windchill

AL_10371359 · ‎Feb 03, 2026

It does not work: upload_-aW1hZ2UwMDEucG5n-4806540121306626738..png

mmeadows-3 · ‎Feb 03, 2026

Sanity check... What is the expected URL?

A. http://tls-vsrvdcns19.marc.fr.ssg:81/Windchill
B. http://paloma.marium.int:81/Windchill

From a Windchill shell:

xconfmanager -d wt.webserver.port

xconfmanager -d wt.webserver.protocol

xconfmanager -d wt.webapp.name

mmeadows-3 · ‎Feb 03, 2026

Where is your "SITE NOT RESPONDING" error in the log?

This appears to be a monolithic Windchill instance. Why are there different values for Host, java.rmi.server.hostname, and wt.rmi.server.hostname?

2026-02-03 09:58:45,534 INFO [main] wt.method.server.startup - Host: TLS-VSRVDCNS19 (tls-vsrvdcns19.marc.fr.ssg)
2026-02-03 09:58:45,534 INFO [main] wt.method.server.startup - java.rmi.server.hostname: tls-vsrvdcns19.marc.fr.ssg
2026-02-03 09:58:45,537 INFO [main] wt.method.server.startup - wt.rmi.server.hostname: paloma.marium.int

Whatever your Windchill alias is, that should be the value of wt.rmi.server.hostname.

Ensure the values match and that the server can be pinged by this name if not a cluster or split domain reverse proxy.

https://www.ptc.com/en/support/article/CS68827

The executable of PROE worker(s) on tls-vsrvdcns02.ad.cimpa.corp (worker 1) does NOT match any of the trusted prefixes.

https://www.ptc.com/en/support/wnc-publishing-troubleshooter/initial-publishing-setup/cad-worker-start-up-failure/error-message-Executable-Not-Safe-when-starting-workers?source=search?sol_id={49358357-1941-47A1-B04A-FB8277B8433B}

Looks like there might be an issue in your adapterservice.json file, or a missing hosts file mapping.

2026-02-03 09:59:27,708 ERROR [WindchillAdapter-Initializer] wt.adapter.WTAdapter - unexpected initialize error, will not retry.
java.net.UnknownHostException: tls-vsrvdcns19.ad.cimpa.corp