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A
AL_103713594-Participant
4-Participant
February 2, 2026
Question

windchill

  • February 2, 2026
  • 1 reply
  • 367 views

Version: Windchill Below 11.0

 

Use Case: start of Windchill User Interface


Description:

I have a small issue with starting Windchill, I tried to find the solution alone today but I can’t, I have the following error message:2026-02-02 15:57:36,162 ERROR [wt.intersvrcom.SiteMonitor.timer] wt.intersvrcom.SiteMonitor - Names=[master], URL=http://tls-vsrvdcns19.marc.fr.ssg:81/Windchill/servlet/WindchillGW, Status=SITE NOT RESPONDING, ResponseSeconds=1.003, TimeOfPing=2026-02-02 15:57:33.149 +0100

1 reply

T
TDT16-Pearl
16-Pearl
February 3, 2026

Hi @AL_10371359,

 

Is your Method Server instance Started?

If so, could you please share the Method Server logs?

If it is not Started, could you instead provide the Server Manager logs?

A
AL_103713594-ParticipantAuthor
4-Participant
February 3, 2026

Hello,

Yes the method server is launched,

See Methode Server.log

Thanks for your help

Best Regards,

Albert

M
mmeadows-316-Pearl
16-Pearl
February 3, 2026

Sorry, my bad.

The Powershell command is 'tnc' (test network connection), not 'tns'.

The Windchill shell commands are 'xconfmanager -d', not 'windchill -d'.

I just updated the commands in my previous response.

 

But I believe your smoking gun is the Apache server name.  It hasn't been rehosted.  Apache thinks it is 'paloma.marium.int' and Windchill thinks it is 'tls-vsrvdcns19.marc.fr.ssg'.

Rehost Apache.

pushd %WT_HOME%\..\HTTPServer
ant -f config.xml reconfigure -DServerName=tls-vsrvdcns19.marc.fr.ssg
 
Validate the configuration is 'OK'.
%wt_home%\..\HTTPServer\bin\httpd.exe -t
 
Restart Apache and try the URL again.
http://tls-vsrvdcns19.marc.fr.ssg:81
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