worker is shutting down while generating thumbnail

Question

I am using Windchill PDMLink Release 11.0 and Datecode with CPS M030-CPS22

Generating Output
Generating thumbnail
Helper: Connection to worker has been closed. Shutting down...
Asm Processing Returned: $ERROR$ Helper: Connection to worker has been closed. Shutting down...
CadAgent Returned: $ERROR$ Helper: Connection to worker has been closed. Shutting down...

Here are the errors that I faced
Generating Output
Generating thumbnail
Helper: Connection to worker has been closed. Shutting down...
Asm Processing Returned: $ERROR$ Helper: Connection to worker has been closed. Shutting down... or
Drawing Processing Returned: $ERROR$ Helper: Connection to worker has been closed. Shutting down...
CadAgent Returned: $ERROR$ Helper: Connection to worker has been closed. Shutting down...

ScottMorris · Answer

have you tried stopping the cad worker(s) and restarting them in verbose mode from Site, Utilities, Worker Agent Admin? This will add some additional output to the worker log files that may help in diagnosing the problem. there are lots of CS Articles on Creo View Adapters on the PTC Support site.

this troubleshooter is helpful too
https://www.ptc.com/en/support/wnc-publishing-troubleshooter

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