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pjahn16-Pearl
16-Pearl
December 9, 2020
Question

Access VEC procedures with Vuforia View on HMT-1 is not possible for me

  • December 9, 2020
  • 1 reply
  • 2555 views

I already reinstalled the app on the HMT-1. I have the latest version of Vuforia View installed: 8.5.15.2537

 

Resetting cookies and login information did not help. Every time I try to sign in to the Experience Service for proecdures ...

 

screenshot1.png

... the following error message is shown ...

 

screenshot2.png

 

The is no chance for me to enter an URL or login credentials. No popup or whatsoever is shown.

When I try to scan an QR code from a published experience the followin error message ist shown:

screenshot3.png

 

Again - no chance to enter credentials. And yes - the HMT-1 is connected to the internet.

 

What needs to be done to connect to the experience service for procedures? I already tried reinstalling the Vuforia View app. Also I cleared cached login information and cookies. I restarted the device. I also updated to the latest version of the operating system.

 
 

1 reply

P
pjahn16-PearlAuthor
16-Pearl
December 9, 2020

I did a device reset. Can't tell you what was the reason for this behaviour.

Y
ytella17-Peridot
17-Peridot
January 25, 2021

@pjahn Could you please try configuring network connectivity for your RealWear as a new device from this link https://realwear.setupmyhmt.com/configure . Restart the device and access the procedure in View app.

 

Hope this helps!

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