Action Required: Known issue regarding failure to invite new users

We are aware of an intermittent issue that occurred when attempting to invite a new user. Administrators were receiving the error message below, even though the user was not present in the organization.

Action Required: If you've encountered this issue, please open a PTC tech support ticket that includes the affected users. This will enable us to quickly resolve the issue for you.

*This issue has been resolved for inviting new users that have not previously been affected.